Verizon

Sergio and Chris at the store were fantastic! They were friendly, knowledgeable, and made upgrading to our new iPhone15 easy and quick. We highly recommend this store. Our previous experience at the Verizon store in Garfield and Beach was a nightmare with poor customer service, so Sergio and Victor really stood out and made a big difference.

Scott was great. Very patient and led me through the whole process. He made it easy

Sergio was very knowledgeable and professional from moment one! Because of his knowledge, I felt like I was in and out in a very short time! When other customers walked in, he would address them right away and let them know that he will be right with them! Sergio has helped me in the past, and was just as helpful then!! This will without question, be my store from here on out!

Had major issues with new phone’s we went to store and spent 1-2hrs getting it all squared away, didn’t get name of employee but he handled us along with 2-3 other customers all by himself I was super happy with services and help

Amir went above and beyond. When I walked into the store Amir politely greeted me. He provided the best customer service experience my mom and I came so I could get my upgrade and he mentioned how we could save on unlimited plan so we switched and he helped me put my screen and case on. He also taught me how to use the newest iPhone because I had the older iPhone 6s Plus so happy with my upgrade and new camera. Amir thanks for All your help and for all the time you spent with us. That is the best customer service I've received. He offered his business card in case I had any questions later after leaving the store.
Definitely one of the best experiences I've had at a Verizon store.
I wanted to give him a tip but he wouldn't take it! Give this man a raise! 👏

Scott worked tirelessly to ensure all was right with us and our purchases.

Great help and patience from Scott in supporting my transition to my new iPhone 15.

Sergio was super helpful and incredibly knowledgeable. He’s a great asset to Verizon.

Aldo and Adrian are efficient, knowledgeable, friendly and helpful. This is my first good experience with Verizon wireless. I watched them hustle while I waited for my phone to load. I liked their sales style. No pressure and I truly believed they cared about getting me the best deal for my needs. I wont dread going to Verizon as long as these guys keep killing it!

Sales person very knowledgeable, fastest installation ever, demonstrated high degree of skill. No pressure to purchase phone or add on equipment. I will return to purchase at this location again.

Had a lovely experience at Verizon with Sergio answering all my questions and and putting my new phone together. He was very helpful and I will return to this store because of this exceptional service.

I purchased GoAdvantage Premium package from a Go Wireless store on Adams & Brookhurst which was closed due to CV-19. As a member, I was informed that I'm entitled to receive unlimited Smartphone Screen Protector replacements for FREE, for the lifetime of your membership.
I got a replacement Motorola Z2 Force and needed a new screen protector but when I went to this new location on Beach & Atlanta, the rep told me that the membership expired after 2 years. Store manager Amir indicated that they didn't even have it in their store but had texted his Regional Mgr for authority to order one for me and would call me asa he heard back from his boss. In the meantime, I had called Verizon Customer service and was referred back to the store.
To my surprise, Amir called me the next day to inform me that he had okd to order the new screen protector for me and would call me when it arrived. A few days later, Amir followed up with a call to let me know he received the item & he could install it for me anytime I was ready to bring the phone in. Unfortunately, it was not the right one for my new model so without hesitation, Armir reordered not just one but a set of 3 for me and installed it for me promptly. Now I have 2 extra ones for future needs.
Amir has gone above and beyond his duty as a store manager to make sure his Verizon Customer is happy regardless of what the situation is. Thank you Amir for being professional yet patient and courteous. I would definitely recommend his store and will come back for any future needs.

all the guys @ 2 locations Beach Blvd. in HB were excellent!

I definitely recommend this location for all your wireless needs. Amir went above and beyond to help me choose the right plan and phones for my family. I really appreciate him calculating everything for us and making sure we are happy with our new phones and the great deal we got with Verizon. He was extremely patient with me and made sure to explain every single detail thoroughly. Since the phones were not available in the colors and memory that we needed, he had to place an order and the phones were there in the store in a timely manner. when I went to the store to pick them up, it was very quick to set up everything and get me out the door. I believe he was the store manager and that in my opinion sets out a good role model for the employees that he manages so I will definitely be going back to this location as well as referring more people to Amir, so they can also experience what great customer service feels like.

Friendly, knowledgeable and all around great customer service!

Major kudos to this store that was able to deliver a great experience in outfitting me with great equipment, transferring data, making me feel safe amidst the COVID19 pandemic. This was done with knowledge, skill, and efficiency. Fortunately I was helped by a store manager. Another fortunate item is that they carried an item that I had researched.

Had a great experience. Sarah's customer service went way above and beyond to make sure that my new phone was set up correctly and ready to use. I am very appreciative of her efforts to make it a great experience, and I am very glad to have upgraded my phone. The other employees at this Beach & Atlanta location were very helpful as well.

Friendly and professional . . . was able to pick up my Apple iPhone here fairly quickly, once the night security lock released access.

Wanted to give a "Huge Compliment" to the Verizon Store Employees on Beach Blvd & Atlanta...... Jacob, Sarah and Richard were ***AMAZING** They were very helpful, knowledgeable, honest, and patient with me! I definitely recommend you go their for your business, to buy your cell phones or any questions you may have. Again, I highly recommend this store and these three employees! I know I will return here again!!! 🤗

BEST customer service ever.
AMIR sat with us and solved thorny problem after problem And in the most authentic and caring manner.
Intelligent and knowledgeable.
We almost hated to leave he was so wonderful. If you need help, AMIR is your man.
Five Gigantic Stars for this great man.