Verizon

I had an easy experience switching over to Verizon. Sergio was educated on all the ways to make my plan work best for me. 5/5 stars, I would highly recommend this location.

I had a great experience here. Shout out to George for all his help and knowledge. I definitely will be returning and highly recommend this store.

Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrian
clearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!

Outstanding customer service. My sales person George is extremely friendly, knowledgeable and helpful. I drive out of my way to always come to this particular Verizon store.

These guys are on point. Make your store more visible to the public, get a promotion going out front to attract customers and see about a better variety of phones and accessories. Good job guys.

Fred was so helpful! He recommended a plan that worked better for my family and got my new iPhone up and running so quickly. I really appreciate his help!

I'm new to the Verizon family, but I think I'll be staying for quite a while. I was very pleased with the service that I was given, all my needs were met and my expectations were exceeded. I walked out of the store with a brand new phone and a brand new plan for way under the price that I thought it would be and way under the price that other companies quoted me for. Thank you to the wonderful sales representative that helped me and thank you to Verizon for having great deals for your customers.

Chris and Olinda were extremely helpful. They helped me upgrade my phone and recommended helpful accessories. Both were charming and friendly as they gave me info and helped me out thru the process. Never encountered such great customer service before - will be back to this store if I ever need help with my phone in the future

George is an awesome salesman and top notch

Wouldn't change a thing

Chris was super helpful, attentive, and patient. I had so many questions about upgrades, promotions - all the things. He walked me through everything, got me a new phone case and helped me instal the screen protector. Overall excellent customer service.

Adrian and Chris were awesome. Explained everything in detail. Ended up purchasing new phone, tablet, and watch. Looking into Ergo as well. They are getting back to me with one question while I do some comparisons. They couldn’t be nicer guys and know their products. They are a real value to your company.

Adrian was informative and gave me many options to accomplish my personal needs. He set up my new phone successfully and pain free. I will refer all of my friends and family to chose a franchise store as apposed to a corporate store. He was excellent in all service!

Austin was great in helping me with my new phone- would definitely recommend this store and Austin

Scott was able to deliver everything I could hope for. Including correcting earlier Verizon support issues with my all numbers on my account.
Thanks again Scott.

Vanna was absolutely awesome! She helped my wife and I get a phone line switched over to my account and helped us setup a new phone as well. Very friendly and efficient. And something that is a big deal to me is that she wasn’t pushy as a sales person, she got us what we needed and matched products to our needs. 10/10

Overall great experience, Scott took his time, didn’t rush anything, explained and advised well. For sure we are coming back if we need something else.

Customer service was above and beyond expectations. I moved forward purchasing 2 items that I was not intended to leave with. They went to another store to get an item I purchased without me even knowing. Friendly, informative, smoothest phone purchase ever. I love the guys at this HB Verizon store.

Great experience with George. Painless purchase and switch to a new phone.

Way better experience than when I went to the authorized retailer down the street. Very helpful and I noticed a real effort to meet my needs. Always a good experience when I choose this Verizon store

Chris was extremely nice. Answered all my questions and got me a good deal on the phone. He offered me home internet but my husbands job pays for it. Great customer service!