7-Eleven

I changed my mind about my local 711. The employees have definitely improved, everyone included. Jaquely is a man of God and I absolutely love him. He is my friend, thank God for him because I come to this 711 often.

After switching jobs a little over a year ago, I began stopping here 3-5 times a week for gas/energy drinks/juul pods. This station gets CRAZY busy but the staff handles it like its nothing! Im sure the manager here is on point because not many teams could handle this volume. I will say the difference between stopping between 7-9am and stopping on the way home from work/late night is DRASTICALLY different, likely due to the surrounding neighborhoods. Like maybe more than one employee should be on in the evenings, but overall GREAT job executing the extremely high volume. The Mgr even jumps out and helps when the line gets super long by checking out people on his Ipad. I cannot WAIT til they implement scan and go here, although IDK how it will work with Tobacco/Vape products. Anyways, thanks for all your hard work - the morning employees are all so sweet and helpful, and get put through a LOT of bullsh!t dealing with the general public.

Awesome 👍😊

June 20th update- I got to see my favorite employee, whom I'm about to upload a photo of, so there is no confusion. As you will see, her personality is stellar, and she has such a kind, genuine, and warm spirit 💖I love when I come in, and she's working 🥰🙏🏼🫶🏼

June 2023- I'm reading all of the reviews and seeing that EVERY single customer has the same complaint. The manager, who happens to be a very nice man, apparently doesn't look at the reviews for his store. The EMPLOYEES, mainly just 1 of them, is wildly rude and unprofessional. I am extremely disappointed in management for not noticing and redirecting his employees about the way they interact with customers or simply hire new people before all of us regulars end up going to a new location! I will also note that the young man I will be uploading a picture of is a WONDERFUL worker. He is always professional, kind, and helpful. When I've had a rough day of teaching, he would thank me for what I do for our kids! Whatever review mentioned him in an unfavorable fashion is a LIAR!! Like I said, I'm a regular and he's wonderful!! I'm also updating with another photo of one of the ladies I have come to know over the past 4 years or so. It truly makes MY day when I come in and can make her smile. I know it's rough dealing with the wide variety of customers who frequent the store. Some are wildly rude to the staff for NO reason and this young lady was definitely being affected by these negative energies. She deserves to smile... especially when her smile is beautiful and when she's genuinely smiling, she can light up a room ❤

UPDATED MAY 20th- PHOTO of the rude employee I refer to in this review. Major gripe about this place is this employee. She is very rude to customers and has denied me the amount of a particular item I wanted to purchase. On that occasion, I was in a rush, so I didn't look for the manager who I know and speak to every time I come in, and instead just left. A huge part of a business is the presentation, which includes the attitudes of those who are to be the face representing the company. When customers have unpleasant experiences due to an employee, that's a sure-fire way of losing business.
June 15th update.... I spoke to the manager today when I came in. The 2 employees working the registers are women I absolutely adore and told him I do. However, I DID inform him of the number of reviews that are complaining about the same issue and to look into it. I told him it's the woman with the baseball cap featured in my review. I don't want her to be confused with the other female employee that resembles her... that employee is honestly my favorite. We talk about life every time she's working, and she makes me smile even when I'm having the worst day.... my mother has been in the hospital for a couple days now and I'm not handling it very well as she's my only family left after losing my brother 3 years ago and my favorite employee told me she'll pray for us. SHE is one of the best!! Next time, I'll take a picture of her so you can all see whom I'm talking about 😊

Gas pumps hardly ever print out receipts so you have to go inside. Lines too long once you get in there and cashier always seems to be having a bad day.

Everything was good

I have stopped in this store almost daily for probably over a year... but cannot again. When an employee uses racial slurs, the place becomes unsafe. I invite the manager to take a stand, and terminate the employee-- because apparently your corporation won't. I hope you have the courage to do so. Reach out to me, let me know this has occurred. Then I'll be more than happy to change this review, and visit your store again. Until then, I couldn't possibly. FOLLOW-UP -- I appreciate your response; updating to 2 Stars. To answer your question, I did reach out to customer support; Case CS1443448. Their response was points on my app, then declared the incident 'closed.' I don't need points. The employee needs to be terminated, immediately. There is no other solution for actions that I, and others around me endured. Let me know when that happens. I won't be back until it has.

We stopped while traveling for fuel, I ran in a grab the 5 chicken wings for $5. Well I was charged 7.50 and asked the cashier why. She was very short and rude to me and told me I should of been paying attention and put my rewards # in. She stated she didn't have time to tell all customers to do that. I apologized and told her never mind. Took my 2.50 change told her to have a nice day. Well the chicken wings taste like Bleach and can not nor will not be eaten they are gross and I would like a refund of the
7.50. That is a picture of the rude lady and gross chicken wings. IM STILL WAITING TO HEAR FROM 7 11, ASKED FOR MORE INFORMATION AND SENT IT.

Most of the pumps doesn’t give you the receipts, for commercial customers we must go inside of the convenience store to get it, good luck if you’re late for something and the line has 3 or 4 customers paying for their purchases.
Please don’t reply me back with this copy and paste customer reviews thing.
This is a simple solution, put the printers at the pump to work like all the gas station around your business.

worst cashier you’ll ever meet lmfao rude af never been so uncomfortable while paying for a product, unfortunately wont be returning :(

You guys should remove the young black male from behind the corner. I'm really getting tired of his rudeness. I come in the store as a customer hes sitting down on a create in this phone. As I'm waiting for him he just look up at me and just shrugs his shoulder like "what do you want?" I was buying some products you must be 21 or older to buy when I asked him would he like to see my ID, he said "yeah" and I handed it to him he then looked at it and then just dropped it on the counter as if I didn't just hand him it. Also he always acts as if he doesn't care his job. Like dude you're a work do your work

If I could give 0 stars I would , I came to 7 eleven to buy a cigarette and instead of properly scanning my id SOLOMON flipped the entire computer screen to me and said no not valid no , it’s fake. In front of all the customers. I said ok if i cannot buy u don’t have to scream at me and then the cashier next to him , she started yelling and said next customer ! And both laughed at me. VERY POOR CUSTOMER SERVICE , HE TALKS VERY RUDELY TO ALL THE CUSTOMERS. 0 STARS TO HIM AND THE CASHIER NEXT TO HIM. THIS IS THR SECOND TIME , HE GIVES ATTITUDE TO ME.

I went and bought beer, I am 22 and look very young.  She does not ask for my drivers license.  I pay and as I'm leaving,  now she asks for it. I told her that next time you should probably ask for it before you sell someone alcohol.  She then starts yelling at me that she can take it back and is extremely rude/yelling obscenities. The fact that she sold alcohol without checking my drivers license is not my fault.  She was extremely rude and disrespectful.

HORRIBLE! Horrible horrible location there were two women who work at the front they are insanely rude the Haitian one and the other one was on her phone talking to her friend. The manager needs to hire new workers. They are the worst. Literally almost every review talks about those two workers. That is sad

Be real careful with this store. Specially when it comes to advertising pricing. They clearly changed the price of a product I got by raising it $4 extra dollars. Asked the manager to fix it he refused. As you can see on the pictures below, self price and cc charge.

Clear bait-and-switch tactics. Very shameful.

Brand new location but the manager is to lazy to put paper so you can get a receipt after pumping fuel. Employees said manager doesn't want to be bothered.