T-Mobile Authorized Retailer

Kudos to the Manager ( Shawn) at the Griffith, IN location! Not only is he knowledgeable and professional but his customer service skills are to be commended as well. I recently upgraded my phone and he took the time to very patiently answer all of my questions. He even told me that should other questions arise after I left, to feel free to call back and ask for him personally. ( which I did) He was just as courteous and patient over the phone as he was in person. I really appreciated that! Shawn definitely exceeded my expectations- if I could give more than 5 stars I would!

Came in today for a new phone due to a cracked screen and was helped by Areli! She was awesome after visiting multiple locations she ended up assisting us the best!
Awesome experience!

First time customer. Had phone issues. Shawn was so patient with me. Took awhile and he pinpointed the problem. You are amazing!! Hope I have the pleasure of being your customer again.

Sean and Jerry were great. Both were very pleasant and knowledgeable. Our visit was the most stress free experience we’ve had dealing with our phones. Hey T-mobile, DON’T LOSE THESE TWO, THEY ARE AN ASSET TO YOUR COMPANY!!

I've been customer serviced at many stores, but NEVER, as intelligently and efficiently as I have when Shawn helped me.
I will be 70 in 2 weeks and I do know of which I speak.
Shawn can help customers in a fast, proficient manner correctly, with a gentle courteous manner and perfect speech.
He has a quiet, humble dignity which makes him shine as a human being.

I am very impressed with Gio! He took very good care of my problems with my tablet. I had to visit twice and Gio was knowledgeable, efficient, and caring! Shawn is also an asset to T-Mobile - helpful and knowledgeable! I recommend this store!

Service was great. Shawn showed me how to do things I didn't know on my phone. He backed up and switched my Sim card. He was good now let's hope my phone works better

Gio was amazing Great customer service. I had A lot to port from 1 phone to the other . He was so nice a patient with me made sure everything worked before I left . 5 plus stars! Thank you so much ❤ (100 Ridge Road Griffith location!)

I had to upgrade my phone. Went into this location. Was initially helped by Thiara whom was extremely nice and helpful, and answered all my questions. I was also assisted by Christopher and the other ladies that work here. Service was great love my new phone, with service like this I will always be a T-Mobile customer. Thank you.

Shout out to Larry who changed my brother Mike's phone and SIM to T-Mobile under my account in ILLINOIS. Larry and Vanessa at the Addison, IL store coordinated changing 4 lines from Sprint to T-Mobile over 2 states. Boo-yah. Fast and accurate.

I cannot express enough gratitude of your team member Thiara R. at the Griffith, IN store. Her compassion to help others truly makes me wish she was in the nursing field (also a nurse), none the less your company is truly blessed to have her on your team. No one wants to unexpectedly have to get a new phone, and that's where Thiara showed her genuine compassion. She took her time with the whole process allowed me to think things over, never rushing me. Went above and beyond by showing me all options. I even came in with my grandma who is on the deficit side of technology, and Thiara again extended her understanding and compassion to questions that 1) to me seemed rhetorical and 2) repeated questions. She helped explain and elaborate everything from phones to plans and everything in between. I feel as though she truly exceeds her job description by going above and beyond. & to close this out I want to again state that the T-Mobile company is beyond blessed to have a team member such as Thiara on their team.

This time visit was not a great one. There was a long wait and my problem was not immediately solved. I have to wait until I get replacement glass shield in mail then take it back to the moble store to get it put on.

It's employees like Connie that have kept me a long time t-mobile customer!! She did an exceptional job and showed incredible patience with me!

Angeles was very kind. She stayed with us and helped us after hours and wasn’t rushing us at all. She made sure to tell us every detail to every question we had. She was very helpful. Thank you Angeles 😊

Shawn is the man!!!

Give Shawn a raise and profit sharing!!!

I don't know what you all would do without Shawn!!

He's always there day and night helping customers!!!

The store had great customer service. I would definitely return if I need anything done with my phone.

The people were very nice! Great communicating. Answer my questions very quickly.

Jerry the manager is an excellent employee for the company it's too bad they can't get good respectable help

Shawn was very helpful and very friendly. I had a issue with my Screensaver and my watch and he resolved my issue.

Amazing customer service! Helped me find a perfect new phone and lowered my monthly bill!