The UPS Store

Destiny was an absolute help to me when I came in to send some very important immigration documents to Canada. A while later and UPS in Canada told me they had an issue on their side, so when I went back to this UPS to ask for help getting a commercial invoice for my documents in Canada, Destiny had recognized me from my previous and only visit, which made me feel very welcomed as a customer. And when we ran into a little issue with that, Regina swooped in and saved the day. During this immigration process I've had many people give me phone numbers to call, but Regina got the phone and told the other side what I needed and she would not stop until I got the help I needed.
Good people work at this location.

Always great customer service and help. Never rushed. Came in at almost closing time once, and we didn't realize it. Still, the service was succinct and helpful. It's been nice here for many years. Down to earth establishment with the girls as friendly as can be.

I've used this UPS store at 3167 San Mateo for a while now. It's conveniently close to walking distance from my home & the employees are always so helpful. It's nice to see friendly, smiling faces at a business. Highly recommended!!

Great place to get a p.o box if your in the RV lifestyle. Very friendly staff and the added touch if perishable items are shipped to site, the added security is key.

I've been using this store for many many years, I'm always been warmly greeted by Regina, Destiny or Ken. Through out the years these people have become my friends! Regina is always looking for ways to help me save money on my shipping. Now that I have a business to run they also help with marketing and other small business tasks I would accomplish with out Destiny. They are a god send!

Came in and young nice lady Jessica was very kind and helpful had a smile on her face the whole time

Every time I have done business with this UPS Store I’ve been greeted warmly and business has been taken care of in a friendly and professional manner. As a plus, the staff treats you as though you are their friend and it doesn’t come across as shallow or fake. I go out of my way to visit this store. Good job Girls!

We had excellent customer service from Eric on June 6th. We had a bunch of items too. Ship today and he was super helpful in making it fast and easy.

Super nice spacious location & super nice staff. Family owned. Regina, her daughter, husband/father & a cousin.

There are 2 UPS stores on San Mateo; this is the one north of Candelaria and just south ot Aztec, at the north end of La Mesa Shopping Center.

Customer service is everything. I normally use this location because it’s close to work. Had to make the drive on a weekend just to get excellent customer service. They never fail at this location.

Locally, family run business. Awesome people, they even puppy sat for me while I was trying to figure out my gazillion Amazon returns. Best UPS Store in ABQ!!

Went in today almost at closing time, they worked with me and helped me with what I needed. Very kind people

After using UPS Stores all over the country, I can say that this one has truly exceptional customer service, especially Regina who is always collected, friendly, and helpful. Also the only UPS store that provides packing tape for customer use. It's not even my closest store, that's how much I prefer it. Go a few blocks south on San Mateo, and the UPS Store has no functioning printer and nothing but rude customer "service."

I was in such a rush today, so I missed getting the name from the employee who helped me today, but the service was above and beyond what I have ever experienced from a UPS store. She helped me pack up some stuff I had to ship from the main UPS customer center, and she made sure to save me money and was in and out in no time! Exceptional customer service!! Thank you!

UPDATE 7/4/19- SUPER AWESOME UPS STORE, I just moved to Oklahoma and was with this San Mateo UPS Store in Albuquerque for 10 months. Best service ever. I highly reccomend this UPS Store.
- I have been with this UPS Store on San Mateo for 6 months now. Box 229. They are excellent! Convenient location, great staff, safe location. I always get an email within minutes of receiving a package. They have never failed me. Highly recommend this particular UPS Store. Right on the bus route 140/141 with a bus stop right in front of the store. -CPO US Navy Retired

Staff was very friendly and helpful, got to use the computer and got all my paperwork printed. 👍🏻 no complaints here.

What a pleasant experience here! The young lady even taped my box up for me and helped me get it off before the deadline without a hitch. They received it. Thank you for being kind to customers!

This ups store is awesome and convenient for me. The staff are always polite and helpful. The store is always organized and clean. It also smells great. I have never had a hard time getting any help. They always have the supplies that I need to get my job done. Costomer service always top notch. Plus they ship green chili and trotilas. How awesome is that. Never have any of my packages not been shipped out. They always make it on time. This ups store is in a class of its own. One of a kind. I enjoy going there when I need to. Never rude always helpful. Love it.

SUCH a different experience from the store on Wyoming! Regina treated me with respect, gave me the information I needed, willingly answered my questions, and found me the cheapest, safe way to send my package. So grateful for good customer service and respect!

I use this store for all my shipping business. Several times I have sent packages to Florida and they come on time and well packed. If you need anything delivered specific the Store Manager Regina will do her best to find your product and send it immediately. Use this store with Confidence! By far the best store in Albuquerque!