CVS

Pharmacy staff is always helpful and kind. Even with it ALWAYS being super busy!

Tim is the best cashier. He rocks. Very helpful.

Clean place very helpful staff great people

Hands down one of the nicest staff front including pharmacy!!! I haven’t gone to the pharmacy for almost 15 years because they were so rude ( not this CVS store) Gave CVS at 16 Main Street East Hartford and I’m so thankful I did!!!
Thank You to all the staff!!!

While shopping in the front of the store waiting for my prescription, the sales lady was very kind and helpful to me. It was a great experience.

Pharmacists always helpful and friendly.

Great staff

Close to home.

Our place for prescriptions, helpful staff

Friendly staff

Normally a decent experience at this CVS store, however, one of the frontend cashiers needs more training. On 3/27/22, she was stuck on refund without a receipt. She took a while (maybe 10 minutes) before calling her manager to respond for assistance. The manager came, impatiently resolved the issue, and quickly left. The line was growing. It was then my turn and the cashier didn't know how to complete my MoneyGram transaction. Over the next 20 minutes, she called her manager twice without a response, then searched aisles for the manager. The line built up even more and customers grew frustrated and impatient.

The cashier was alone and torn between my MoneyGram, waiting for management support, assisting self check out, and a growing line. She was overwhelmed and undertrained, and I blame management. In short, a simple MoneyGram transaction turned into a 30 minute wait.

I wonder if the pharmacy managers ever paid attention on how their drive-thru window looks.. Is it permanently decorated for Halloween with spider webs and dust to scare customers away?

Tried to get baby formula here and it was all expired... Check your stock please.

Most pathetic pharmacy I've ever encountered in my life. I have to have hypoallergenic formula ordered each month, paid for through my insurance... this cvs just outright refuses to order it for me. They come up with some excuse and then just refuse. They're supposed to AUTOMATICALLY do this. They never do, I never have formula, and end up having to pay ridiculous amounts out of pocket. Every time I have to pretty much beg them to help me. I'm going to look into getting a lawyer and filing pharmacy negligence claim.. This seems like malpractice. I'm done.

This review is for management considering I was yelled at on the phone that I would not be receiving a call from them for 3 months from now. I placed an order through Caremark for my medication days in advance. It was not until I was almost completely out that I called to see what was taking so long. They were out of stock, however assured me it would be in by noon today. When I called, the woman, Christine, became extremely condescending and laughed at me. She told me I would not be getting the medication today, and laughed that this was not the answer I wanted, as if the medication is a choice. She repeatedly told me my medically necessary medication was not her problem, and that she would not be helping. This was the most unprofessional interaction I have ever had, all because I asked to speak to another person to figure out my medication. This felt like she was having an ego issue. If this is the case, find a new job. This is beyond unacceptable. You are in this field to help people, and for patient care, not to put them down.