AT&T Store

I would like to say that I felt welcome during my visit at the store, all customer associates are very nice. I would like to mention especially Amir, with his professional manners, he helped me from the time I walked in till I walked out the store, making me very happy, having the new Apple iPhone
Keep the great work, Amir
Also, everyone in the store are very helpful!
Thank you for having such good employees!

I want to talk about "myself" first.
Based on my past behavior, you would have to pay me to spend an additional time to give anything a review. At some point, I decided to uninstall an app I really liked because I was just too crazy to spare them the action of putting my thumb on "five stars" and submit. This behavior likely leads to more questions than answers.

*At&t.
*12721 Brookhurst St
*A woman named Sandra

Let's get to the important part.

I'd like to give praise with distinction of being outstanding (based on my experience so far as a customer in matters relating to phones/digital devices/in-store customer service) to SANDRA, the representative who guided and handled my visit with *efficiency, *straight to the point, all the while seamlessly reassuring (they looked a bit anxious coming to the store, but looked reassured upon Sandra's leading the conversation), ALSO her attention to me was so pleasant because we also chatted about life as if she was my friend and.....

Should there be an opportunity for her to be elevated into a leadership role or if she is already and happens to in a position to climb higher in leadership, my highest and most sincere praise to Sandra.

Her stoicism is what landed her this review. In my observation, a remember too many that seem to lack this one significant attribute and that to me,is the most important. While I am aware I am talking about an ATT representative and not a President, I want to be clear that every industry, indeed, at all levels of management are lead by its leader.

Sandra is not my friend, our interaction was not even eligible for "acquaintanceship" since the phone upgrade altogether was just under 14 minutes. Yet, I will express:

Sandra is a leader.
Thank you, At&t

-Miguel Cunanan

Marc he was very nice and very helpful. Great customer service.
I would recommend this place for anyone who needs assistance with her phone

Mark did an amazing job in making sure we got the phones and plan we needed to fit our budget. He was a very pleasant change after having a horrible horrible experience at an AT&T location off Katella and ball by Target. Please do not waste your time going to this one. They were so rude, pretentious, and lacking basic comprehension. I highly recommend going to this AT&T location!!

Elia has been very patient with me so I can get get free Internet. I brought about 4 of my friends in the senior home and she helped all of us get free Internet. Bless her heart that she takes care of her customers.

Man I cannot thank Frank D enough for his help. He has over exceeded my expectations and has left me completely satisfied. He was able to help me find a phone and plan under my budget!!! Go see Frank D and he will definitely give you the best experience and make you feel welcomed and appreciated!!!

Mark has been helping for almost a year now I needed internet and tv but no one would help me because my English is not the best mark was very patient and took care of me

I’ve been coming to this store for a few years now and the service has always been exceptional. Frank D has helped me out a couple of these times: he and the employees there understand how to help you and are very knowledgeable at helping lower your bill.

Go see Frank D - He will not disappoint!!

Customer-oriented franchise. These knowledgeable & experienced people will work with you, are polite and focused on your reason for dropping in. Store is clean & well stocked (Starbucks next door). Be confident in their info about product and/or installation. Check 'em out. Sc

Alexiz has been absolutely great! He’s extremely helpful & has been able to address every single question & concern I’ve had. He’s prompt with his solutions & he’s very reliable. This is for sure my go to location! Thank you for everything you do!

Great Customer Service. I was very happy with the options they provided me. I am hoping to built a long lasting relationship for phone services for my family and I.

Very good customer service 5 star for Marc very friendly and always help me out

I've never had much luck or good experiences in the past with AT&T but I decided to give them another chance the other day. Going in expecting the worst I was pleasantly surprised to have my opinion changed about AT&T. My new opinion on AT&T is that the are a great provider and have excellent customer service. This has everything to do with their amazing staff member Sam! I wish I would have got his last name to tell his manager which Sam (because I'm sure there is more than one Sam who works in the same building) helped me. Sam was extremely professional, friendly, and impressively knowledgeable. When you go in ask for Sam and you will not be disappointed. In short, this man deserves a raise and promotion.

Great service!!! I visited 3/23/2021 and I was helped out by awesome employees Ivan and Mark. They helped me trade in my old phone and were really patient with me throughout the whole thing. They made it a really easy process while answering all my questions I had. Shout out to the whole Team at this AT&T and especially the two who helped me out!

Frank was the best ! He was efficient and attentive. When the visit didn’t go as planned he was good at troubleshooting. He made the visit easy and painless. You have a good one here AT&T!

Jose & Frank were stellar! They were extremely helpful and they had a excellent level of understanding and knowledge in regards to what my wife and I were looking to accomplish. They are a HUGE asset to your cooperation. A million thank you'd to Jose & Frank!!

We went last week to get some information regarding our phones, Ivan helped us out and was awesome! Very knowledgeable and nice, he helped us move over to the new iPhone and even helped us bundle our home internet too. Would highly recommend, looking forward to working with him again once our new phones come in the mail

Thank you very much for a consultant/ customer service personal ELIA. She was very helpful she went beyond her time to assist me.
Thank you so much.

Ivan was extremely effecient and helpful. His customer service was excellent. He took care of everything and answered all questions; we will definitely come back and do business with him.

Came in this afternoon to add a line to my phone. Oscar R. was super helpful. He helped me find the right phone and gave suggestions on accessories. Went over the changes I could expect on my bill after my 350 trade-in credit etc. and I left feeling great about the whole experience.