Walgreens

GREAT WALGREENS!! I solely go to this Walgreens location for many reasons!! I always get great customer service here, and the workers are always helpful and pleasant! I love the photo lab and my prescriptions are always accurate and ready on time!! If I can't find a specific item, the warm and friendly staff are always there to help me out!! I LOVE the WALGREENS Commercial Drive, New Hartford location!! Unfortunately, many of the negative and nasty comments below were left by workers at competing pharmacies!! Please ignore them!! They're jealous because their pharmacy is not nearly as good as Walgreens!!

The staff is exceptional!! They have been so short staffed lately but Im sure they are doing their very best with what they have to work with. Hopefully the company will give them more hours so they can take care of their customers, both front end and Pharmacy quicker, but again they are trying and it shows.

The pharmacy staff is amazing always willing to help no matter how busy they are and there usually always busy. Excellent team work!

Best place I know to get good photos

Pleasant nice staff. A little unorganized.

Outstanding customer service

Love this walgreens

Waited a real long time in line just to hand over three packages all ready packed up with prepaid labels.. but it is the holidays and there are new employees on as well so gotta cut them some slack...,.

Pharmacy visit. They could use more help. One person for counter and drive thru.

This is a review of the Walgreen Pharmacy in New Hartford. Once again I placed a refill request online using the Walgreen website. Once again I received a text that my refills were ready. AND, once again when I got to the New Hartford Walgreen's I was told that my order was not complete. I live 10 miles from this Walgreen store. At 10:30 I was notified my refills were ready. I was there at 12:30 to pick them up where I was told they had to be ordered. At 1:15 I received a text telling me part of my order was delayed. This has happened repeatedly at this location. I have been a Walgreen customer for years in other city's and never have I had service like this.

Last 3 visits I’ve waited at the front of the store for a cashier. Seems like a basic function that a store should be able to support. Today it wasn’t obvious that they redirected to the cashier in the back. Need a better policy when you are short staffed.

Stay away from this Walgreens. It is always difficult to get answers at this pharmacy. Lately, it has been terrible. Called 5 times to check on a prescription. They just won't answer the phone. After 15 minutes, they hung up on me.

I went today for a scheduled series of injections. Upon arrival I was told “ nope” not happening. Okay but why did your website allow me to schedule injections that you knew weren’t allowed to be done together??? In defense of the staff… she was so amazing. Front desk grumpy old people wanting service NOW, drive up traffic, pharmacist asking HER questions, this woman was a rockstar. People…please don’t berate the staff… tell corporate that they need to step up and support the great staff that you have. Moving my business elsewhere. Just sayin

I am a diabetic who uses the Wallgreens Pharmacy every month to refill my prescriptions. I had one of my injections refilled which I called about on Wednesday December 28th which the pharmacist said I would put up the next day. I go on Thursday the 29th to pick up and they tell me they don’t have it and do not know when they will be getting this is. I tell them that I am diabetic and I am supposed to be taking my injection tonight and the girl told me there was nothing they could do, that the pharmacist who told me it was supposed to be ready was wrong which she didn’t even offer an apology or offer to call around to see if she could get my injection and that I should call my doctor. It was 5:30 at night!!! TERRIBLY PHARMACIST. No empathy whatsoever and clearly doesn’t care about people’s health conditions. Girl should be FIRED.