AT&T Store

I took some time before writing this review, recognizing that it is not a typical one. My experience at this store was not ideal, but was worth it in the end. Daya and Pam, the store employees, had to deal with an older woman who was rude, condescending and racist. The situation with the rude customer was awkward and uncomfortable for everyone in the store. However, the professionalism exhibited by Daya and Pam was outstanding. They were kind, professional, and most impressively, patient. I want to especially commend Daya for maintaining her composure while dealing with a racist who insulted her and tried to demean her. She dealt with the situation with grace and class. After the situation was resolved, they helped me with a complicated issue. Their knowledge of the products and plan options made the process seamless. I highly recommend this AT&T store to anyone!

I went into the AT&T store today to get my new iPhone set up. Pam was wonderful. She switched out the SIM card from my old phone to the new phone and put my new protective cover on my new iPhone. Pam did it all in about 5 minutes and made my life much easier today! Thank you Pam.

Dayanna helped me upgrade my phone & explained everything that was happening as we went, including charges. She helped me get the supplies I needed for the new phone, helped me find them, showed me how to use them - even the other employees stepped in to assist me - and they put everything together for me after transferring my information over. I didn't stand there awkwardly waiting either, they were all 3 kind, and inclusive in conversation. I believe this store will be my go to from now on!

Pamela B is an easygoing and cheerful salesperson.She was patient and made getting a new phone delightful.

Dayvana went above and beyond with her assistance in getting my new phone. In a world full of darkness, she is the light.

My husband and I purchased a new phone yesterday. Arelis was extremely patient, understanding, knowledgeable, and helpful. She really went above and beyond. I agree 100% with the previous reviewer -- she is a real asset to AT&T!

Nicole is amazing. She held me fix my storage issue and my phone is working so much better now. They also held me lower my bill. I always go to them for new phones too because they help you transfer all your photos and contacts. They have super cute cases and stands! Ask for Nicole or Les!

If you want fast, friendly and professional help in all things mobile phone & entertainment, then this is the place for you. Great staff, calm environment, A+ service guaranteed!

I absolutely love this store and the services they provide for my phone and phone issues! We recently came to the store for a account error that had nothing to do with us. This issue forced to go back and forth to the Philly Corporate store yet the problem still could not be fixed. After 2 days I finally went back to the Ellisburg store and not only was everything able to be fixed but I was able to update my phone to unlimited and save money on my bill! Grateful for a knowledgeable and awesome team at this store, but it would not have worked itself out without Nicole. Thanks For Everything!

I went in with a major bill issue Andrea was such great help she explained what was going on and helped me change my plan and saved me a good amount of money off my bill and I ended up getting more data for less not sure how but the bill has been much more manageable after she helped review it. I have a few phones I need to change out was waiting for the new iPhone but she was so informative I will going in sooner just to see her. The other girls were just as nice even helped fix a storage issue on my older iPhone. I will be using this location from here on out

I came into the store and it was a little busy, but Lester Hann was very professional and knowledgeable and was able to give me promt service in a timely fashion when repairing the issues I had on my phone. I also enjoyed the fact that one of my favorite bands, Steely Dan was playing on the radio. Overall, I was very pleased with the service I recieved.

I want to let Jordan Morrison’s Boss know that you have an amazing Representative working for you! She’s nice, patient, so helpful and she has a nice personality. If it wasn’t for her I don’t know what I would’ve done, I thought I was going to loose everything. But thank you for your great service!!

Nicole Strough was phenomenal. She hooked my phone up on Thursday. She took her time with my phone and got all the things off my old phone before it died. She even put my discount on without any problems. So i go back today seeing as how my old phone somehow got battery life and she put all of my photos ans contacts onto my new phone. She was awesome. I recommend going to thas store and asking for her help if you live in that area. I couldn't have asked for a better sales rep

I brought my Dad (73yrs old) in to look into new IPhones for He and I. Jami was very helpful and personable. She explained everything we asked and was very prompt with information for my very inquisitive Father. In my Dads words, “she was the nicest AT&T representative I’ve ever had” and he’s been with them for 20+years!!

I had the most amazing experience with my sales rep Nicole Strough. This is the BEST store to use in Cherry Hill! They are so friendly, knowledgeable and ACTUALLY care about the customers. The wait is never long, and they have great deals!

Nice young woman was very helpful. This is a quiet store and you will be taken care of promptly.

I had both the best and worst AT&T experience of my life earlier today. I was at this store for approximately 4 hours just trying to upgrade a phone. It began with a small problem about not accepting cash and needing a card, to money disappearing within AT&T's software, to so many phone calls only to be told there was no solution and i was out of luck, to people on the phone calls not even being honest blatantly toward me. After an experience like this one would end up thoroughly hating AT&T, but me not so much. As a matter of fact, i will continue using the same service because of my experience today. The sole redeeming quality of my day were the amazing sales reps working in the store; more specifically, ****Chris Foster (Assistant Manager)**** who literally spent just as much time as i did attempting to resolve my very issues. Among balancing other customers and his own work he managed to call and call countless people ending with me leaving eventually with a new phone in hand and a smile on my face. It is people like him who keep customers coming back and i personally think anyone in the customer service industry could take a few lessons! I would 100000% recommend this specific store to anyone looking for way above quality service and most certainly resolved problems.

I've been to a lot of different AT&T store and by far this location in the ellisburg shopping center was like walking into a "Hidden Gem". I was greeted professionally and promptly by the Stores Manager, Ron Cannatella. It was Truly a First Impression I will Never Forget! Ron was able to assist me with the questions I had about my bill with such a high level of knowledge, patience and attention to detail unlike ive ever seen before in all the other AT&T stores Ive been to, I honestly thought he was the owner pretending to be the stores manager and I even asked him if that was the case. Ron made my time at this location such a memorable, pleasant, relaxed and informative experience that I will not do business with anyone else but Ron when it comes to anything regarding AT&T. I would "Highly" recommend anyone reading this to go talk to him personally and Ive already been referring everyone I know to go see Ron Cannatella. Thank You Again Ron! will be seeing you again soon.

Tori at the Ellisburg AT&T store is wonderful. She is very knowledgeable and patient when asked any questions. And she is not high pressure which I have found when dealing with Verizon employees. I highly recommend her and the store in general.

Lester is an amazing attribute to the company. He was very helpful and solved all of my needs. I will definitely be back to this store if I ever need anymore help with my cell phone.