Econo Super Store

Great customer service and super helpful! I look forward to doing business with ESS in the future!

Great service and great prices gonna go back soon

So where to begin.... Let's see I purchased a HP-1116 air pump and the product does not work well at all. Could be a defective pump??? I contacted customer service and if you read their return policy the purchaser is responsible for a 20% restocking fee and shipping cost back to the company. So, for a $35 pump I would have to spend $20 in shipping and restocking fee!!! In what world does this make sense!!! Customer service said my managers will tell you the same thing you must pay for return shipping and restocking fee. They are suppose to escalate to the shipping department and see what they can do to make things correct (probably will not happen). If so, I will change my review for the customer service department but at this point the company has left me no choice to provide them with 1 star. Most businesses (like 99%) these days will provide a return shipping label and not charge a restocking fee. Now I know checking on other reviews per this company to stay away and purchase somewhere else. Even a place that does not have a customer service department PROVIDES BETTER CUSTOMER SERVICE BC ITS AUTOMATED. Shame on me for not doing my research . BUYERS BEWARE OF THIS COMPANY!!!!! I gave customer service every chance to come through and do the right thing but all she did was read from a script (companies return policy) and said do you think its fair the company eats the price b/c you did not read the return policy...... YES!!! This company must have missed business 1 O' 1 THE CUSTOMER IS ALWAYS RIGHT!!!!! If the company follows back up and provides a return shipping label I will change the status of my review but until then this post will stay as is. Good luck to the companies future success but if they keep the same standards in today's world I do not see this company staying in business.

My husband ordered tools. We were charged but no tools ever received. We tried to dispute transaction, but they had some tracking info somehow even though we never received our purchase. Should have read other reviewers before ordering. Agree that they are cons and will steal your money.

EconoSuperStore took an eBay order paid with PayPal. Issued USPS tracking number, but never delivered mdse to USPS. Delivery was promised for 5/20 and on 5/21 PayPal issued a refund. Seller showed 10 available. CAVEAT EMPTOR (let the buyer beware)!

They charged me for an item and sent an e-mail stating it had been shipped with a Fed Ex tracking number. I checked with Fed Ex and they were never given the item to ship. A rip off just as others have said.

Stay away from this company

Their eBay store sucks! Never received product & all they do is argue with me. Finally disputed through Paypal. BEWARE - hundreds don't receive the product purchased & this company won't do a thing! Rude people too!

THIS COMPANY IS ABSOLUTELY HORRIBLE!!!! IF I COULD GIVE A MINUS STAR I CERTAINLY WOULD!!! THEY NEVER SENT MY ITEM AFTER SEVERAL CHATS SAYING THAT THEY WOULD. I DON'T KNOW HOW THEY STAY IN BUSINESS. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!

Stay away from these people. Almost a month since the damaged non working item showed up and I’m having to fight for my $$$$ back.

Keep your sanity,go elsewhere.

THAT'S HORRIBLE !!! THEY ARE IGNORING ME, I CAN'T RETURN MY MONEY AND THEY DIDN'T SEND MY ORDER! IT'S HORRIBLE !

Stay away. They are cons and will rob you.