CVS

Former CVS Pharmacy technician here: a lot of complaints regarding the pharmacy are due to factors outside of the employees' control. Not all, but most.

Long lines at drive-thru: drive-thrus are for convenience, NOT SPEED. It is just the same as a single line inside of the store, except that instead of walking up, you drive up. Honestly, things take even longer as you factor in the starting and stopping of the cars safely as well as how signatures have to be handled since the patient cannot sign on the electronic pads like in the store. Also to the one lady who thinks we can just rip out the grassy median or just add another drive-thru lane there: hahahahaha they cannot, they don't own the parking lot in any way and no one at the store level has even a fraction of the authority to make that decision. There is also not at all enough room for a second lane. On top of all of that, the Covid testing does take time to do correctly and verify information, so if you do not want to go to a pharmacy with Covid testing at this time...good luck finding one.

Long lines in store: there are rushes just like with every other business. A lot of people "just stop in quickly" on their lunch break or just after work at 5pm to find out that half of Richboro had the same idea. When all registers are pumping out patients as fast as they can (there is a lot of information to verify to keep patients safe!) and you take into consideration half of the people may have insurance issues or other problems that cannot be handled at the register and must be done at a computer station, you can see why lines get clogged up. Save yourself some time and VERIFY ONLINE OR BY PHONE THAT ALL INSURANCE IS UP TO DATE AND THAT THE PRICE IS CORRECT PRIOR TO PICK UP. Actually, do yourself a favor and do as much online as you can to save yourself the thousand phone calls to pharmacy staff that is already so busy and understaffed that it makes it difficult to pick up the phone after only a single ring. Also, please take any coupon issues or front store merchandise to the front store register. If it is one item, that is fine. If you have a full cart, take it up front. If there is a coupon or Extracare card problem, they have to call the front store manager back to the pharmacy, and now a pharmacy line is held up for people who need prescription medications because you want your $1 off toothpaste.

Rapid tests getting canceled: These tests done in the parking lot are done by a third party. The PHARMACY has no access to these records or scheduling. Any information is through the MinuteClinic, which is technically a separate entity under the CVS umbrella. It seems like a small thing, but our computer systems are segregated in a way that the pharmacy CANNOT access info regarding rapid tests. PCR tests done through the drive-thru are in a different system from which the pharmacy CAN access info.

Rude staff: I cannot tell anyone how words will come off to them. I can only speak from my experience in that when I was having a bad day (which was a lot of days there) it showed a lot of the time. I did my best to keep a professional attitude and tone but do admit that I slipped up at times (I'm sure that people reading this who recognize my name and face would agree). It was almost never because of the situation in front of me but because I was stressed out of my mind and had a million other things to do once that interaction was over. I can only ask that everyone try to show some compassion and use calm words to try and resolve situations where feelings are hurt. Yelling at staff will only cause a rift between the staff and that patient.

I hope that my essay above helped at least enlighten some of the issues that I know many patients experience with the pharmacy specifically. I do not speak for the front store or MinuteClinic, and will admit that I left CVS Pharmacy's employ in 10/2020. All opinions are my own.

My husband and I received our Pfizer Covid vaccine boosters there last week. They were wonderful. Easy to schedule, took us right on time! The pharmacist was compassionate and very good administering the vaccine.

I got their early at 8:30 for an appointment and they were quick and fast and made sure I had everything I needed in case my infection was worse than it seemed! I assumed I would have to wait for about 20 minutes for my prescription but when I left the room it was all ready for me!

I only have good things to say about the staff in this pharmacy. They are quick to answer my phone calls and do their best to keep the lines moving as efficiently as possible at the pharmacy counter. The staff is very friendly and always available for questions.

Raj saved me $46.00 for an uncovered prescription. I had been getting this prescription 3 or 4 times a year for many years. This was the 1st time that anyone actually looked for another savings venue.

There was no wait time and Colleen(NP) waa fantastic with helping me with my illness. Also, my insurance only charges what my primary care does to come to the minuteclinic, whereas urgent care costs more than double!

Ian Frank rocks! He made sure I could find the item I needed when I couldn’t find it on the shelf. He excels in customer service which is key and will go far in life I am certain!

The service here is always wonderful. I have noticed that the customers seem to be the problem. They are some of the rudest "people" I have ever encountered. I put people in quotes because they are a sub-species of humans. They treat the employees like they are the scum of the Earth. Shame we can't punish the rude customers.

These stars are for Raj only. And if you think this CVS is not that great then you should go to the one in Hatboro on County Line road! You would give this one 10 stars

It’s difficult and frustrating at times—Raj is the absolute best. So friendly, chipper and an absolute pleasure to be around. Always takes the time to help!

~ Raj is a wonderful human being.
Super kind :)

Excellent service . Raj was extremely helpful!

Close to home so it's convenient.

Everything I expect from a CVS