Tractor Supply Co.

Donna and Susie’s exceptional service extended beyond just accommodating my husband and I; their genuine affection for our dog, River, was truly heartwarming. Not only did they allow us to wash River after closing time, but they also took the time to shower her with love, petting her, and even wanting to capture the moment with pictures. Their eagerness to connect with River, our little dog, and make her feel special further demonstrates their remarkable dedication to customer satisfaction. River must have felt like a celebrity, receiving such adoration and attention. Donna and Susie’s genuine care and warmth make Tractor Supply not just a store but a place where cherished memories are created.

These two incredible women at Tractor Supply, epitomize extraordinary customer service. Despite it being five minutes past closing time for the dog washing station, they graciously accommodated my husband and I , allowing us to give our dog a refreshing bath. Their willingness to go the extra mile, even after a long day, speaks volumes about their dedication and kindness. It’s rare to find such genuine hospitality, and Donna and Susie exemplify it effortlessly. Their actions not only make Tractor Supply a welcoming place but also create lasting memories for us and our furry companions. It’s what we love most about living in this town!

I bought a pair of RIDGECUT boots and the back of the sole come apart so I took the back to Springtown Texas store and got a new pair of the same boot and month later same thing and I called the store and talked to a manager about it and they refuse to replace them with different brand or same boot. I will never do business at tractor supply again I spend alot of money on boots,feed and clothes. For the prices of work boots they should last longer then a month. I called the number the owner of tractor supply sent and again waste of time!!

Today 1/1/2024 I was contacted about my issue I was having with RIDGECUTE work boots I purchased. After the phone call I headed to tractor supply in Springtown,Texas and the assistant Manager was very professional and helped me with my issue and I want to say Thank You to the assistant manager and her team!!!

This location is great, right off the 199 fwy and there is usually not a long line so I can get in & out and back on the highway.  Amazed at how much they can pack in such a small space. I liked that the store is orderly and the staff are not too far away when needed.  I just discovered they refill propane tanks for cheap.  Even though they were low on some things because of snowvid 2021, I still got what I needed and more.

Love the dog wash and the great deals you can find for your home and property needs!

Love the attention and the care for customers, feels like I never left home. Comfortable and relaxed place to be when looking for what you need....love everyone's smiles 😃 😊 wish I ask for the young lady that helped me take my heavy package out to the car, she like every one else are amazing and made this Saturday morning very enjoyable 😉 😊 ❤

The people at the store off of highway 199 East of Springtown Texas,are very knowledgeable very kind ,very helpful and most of all,, they have a big heart,, bigger than Texas. I thank the higher Management,,, MOST of all I thank all the employees that are working there. Thank You guys and your family and friends ..How ,, Awesome,,, all of you are.
Happy New Year and God bless each and everyone of you guys I love you ALL for your help and support also, your true kindness. Keep up the good work Guy's and Ladies. I also thank the management for Awesome management skills, customer service skills. The two ladies I met at the front of the store talking that worked there.
They were very kind they showed me and told me what all the cat food was on. Also,cat medicine. I'm thinking of one of them was the store manager the other one was a district manager. Regardless of their position ,their demeanor was outstanding to their customer.
Closing for now.
Wayne

Took our lil "poopy paws" in for a self wash. Good equipment and good products. Picked up some new boots and jeans too.

This is a good store! Staff are friendly and you can normally find everything you are looking for. I get chicken and goat feed from here. They have a large selection of livestock items.

I've shopped at several tractor supply locations for my fence business and hVlave experienced excellent service at most.

Awesome staff
Always so friendly and helpful.

I planned on using the TS card promotion for Black Friday purchases. I tried to purchase a safe on line to take advantage of a safe Black Friday price and delivery promotion but there was an issue with my card. I went to the Springtown store and tried to use my account info. but it could not be found. The store manager working at the time called customer service and tried to resolve this issue for an hour. No Luck. The store was sold out of the safe but I was given a raincheck by the store to honor the Black Friday sale price. Turns out it was the credit card banks fault for entering my info. incorrectly.
A few days had passed by the time this issue was resolved. So I was not able to take advantage of the cards Promotional rate and Black Friday sale price with delivery. I still had a raincheck so I called a third party safe delivery company but the fee was almost as much as the safe. A few days later the store Manager contacted me and offered to deliver the safe herself to make the whole shopping experience right. The staff at this location went above and beyond to assist me from the beginning. They could have said sorry not my problem but it’s this type of customer service that makes a difference in where I choose to purchase supplies.

Found everything we were looking for and more. Staff was very helpful and even found a few good deals.

Got great service from the store clerks. I had placed an online order, and it had somehow been transferred to a different location. Not only did the clerk go find my product in the back receiving area, she also cancelled the order at the other store. Great job 😁

Love this store. Everyone is always so friendly and helpful. We recently tried to purchase a zero turn at a local Lowe’s, the people were rude and difficult to come by. When we gave up we came here thinking the selection wouldn’t be as good but they had plenty of options. They helped us finance it and took the time to show us everything about it. I will keep coming here for everything! Another bonus is the bet parking and discount. They’re awesome!

Sherri was absolutely amazing!!! We need propane really bad and couldn’t get to the store until right before closing and she waited for us and even worked a little after closing! She was so friendly and wonderful!!! 5 stars for Sherri!!!!!

Love these guys . Always excellent customer service ,with the exception of one time but that boy is evidently no longer working there so kudos to management for that! Love the dog wash station! Greatest idea ever .My doodles I've never been so clean as they have been the past few months since I discovered it!

People are always friendly and helpful the best place to go where great quality great customer service. Thank you.

It was my first time in a Tractor Supply store. It was wonderful.

Clean, well layed out store. Staff is great! Very helpful. Have tons of products but not overwhelming. Chick's are here!

I seriously was wondering about customer service… I found it today…. Jim went out of his way to assist us with horse fence and all we need to go with it, Frankie and Paul were so helpful loading all of our items, upon check out Kimberlee did a great job… thank you, David & Lisa