TUMI Store - Oakbrook

Great experience! Called ahead to put some on hold with Sheila, and she was really helpful. Was very easy to pick up my bag and get the monogram. Thanks so much!

Excellent service. They registered my new bag for me. The monogram service is very easy and quick as well wish is great to have this feature and make it so painless to apply to a new bag. I made my purchase, received the monogramming and it was less than 10 minutes once I picked my bag to out the door!

I’ve been searching for a specific bag that was sold out. Shiela was so kind and called all the area stores to find the last one in stock around. Their customer service, like their bags, is top notch!

Convenient mall location near Neiman Marcus. I had my first issue ever with one of the Tumi bags I own. The salesperson Terri addressed the issue quickly and easily, even offering a loaner bag during the repair! Thanks for the reminder of why I continue to buy Tumi products!

Staff is great! They were very helpful.

Great products great service

Very helpful.

Came in on Black Friday to see if there are any sale here the SA here at Oakbrook are very cold and unhelpful compared to other Tumi we had been experienced.we won’t be back .

Called the store at asking if I can stop by few minutes after closing. David told me he has to close the store at 9pm. I was like, alright. Rushed as fast as I could, ran across parking lot, arrived at 8.58pm and doors were closed. I knocked- and whoever was inside waved me they are closed. I showed like check the watch, no response, just looked another way, complete ignore.

I have been buying Tumi for past 10 years, like the product but… cmon, zero effort to help loyal customer and closing store before posted hours.

I knew exactly what I needed, any 2 suitcases, wallet and backpack for my next day trip.

Great way of doing business guys. Way to operate “above and beyond”.

Shockingly poor service. Manager and staff completely unwilling to accommodate a customer with a disability. Sales associate acted as if he was disgusted by our presence. Unapologetically unfriendly and openly rude. I’ve been a customer for years but my latest interaction has completely changed my perception of the brand.