Advance Auto Parts

Tamara took great care of me. Very friendly, very helpful, very kind. And very informative with everything I needed.. I would recommend Advance Auto Novi for all your needs big and small.... Customer service in this particular Store is like no other... This is my first time in over 3 years buying from this location. The atmosphere and cleanliness is so much better . Tamara deserves a raise..

I stopped into the Advance Auto Parts location in Novi, Michigan because one of my windshield wipers wasn’t functioning. I was about to get on the road and head back to Wisconsin in a snowstorm. Thankfully, Tamara was there to save the day! She quickly assessed what was wrong and got it working again. I’m so appreciative of the professional and helpful service. I was able to get home safely, thanks to Tamara!

Highly recommend this store specifically. I've lived in this area for nearly 6 years and in that time, I've only used advance auto parts on Grand River for my diy auto care. Shout out to Tamara for saving the day for me. Our car needed a headlight. No biggie right? Wrong. 2 trips to Advance later, Tamara's assistance and patience got it done. Thanks!

Tamara is the reason I'm giving this place 5 stars. She helped me change my headlight and went above and beyond. Because I had broke the plug making in nearly impassable to get to. Also I have a nisssn Sentara sv. The headlights are very difficult to change to begin with and she made the whole experience wonderful was super patient with me and my mistakes. I will always come back to this store for any of my automotive needs. Thank you again Tamara.

All of The staff here is amazing I’ve never had an issue they always go above and beyond. 10/10 would recommend

Best staff !! Great place for your regular car parts or a battery.

The entire store came out to help me with my car. Mike and Tamara are really nice people, grateful for them being so helpful.

Tina and Tamara are excellent as long as the rest of the staff. Very knowledgeable and a lot of help!

Came in on 12/29/2022. Tina H took great care of me - Customer service here is awesome. She offered multiple times to help find the right wiper blades, offered to put them on without hesitation and did a great job and in a great attitude.

Thanks for taking pride in your work Tina, you rock

Super helpful kind and friendly service. 👍😊

I had purchased a Die Hard Gold battery from Advance Auto Parts store, Novi, MI, almost 3 years ago. It came with a 3 Year replacement warranty and I had two more months left in the warranty. Today my car wont start up, and AAA gave me a jump start, they also did a battery health check showing a week battery and it needs immediate replacement.
So I went to the Advance Auto Parts store, Novi, MI, talked to Mike K, and they performed a battery health check and it also showed the battery indeed is week and needs to be replaced.
Without any hesitation they put a brand new Die Hard Gold battery in the car, and it costed me nothing.
I am so happy and grateful. What a great customer service!!!! Thanks to Mike K and all other Team members in the store
I would give A++++ rating to the Advance Auto Parts store, Novi, MI,

I just went to this location yesterday and Tamara was extremely helpful with my check engine light diagnosis and addressing the issue expediently and competently in a friendly way. Thank you.

I have been coming here for my auto parts for a few years now. Customer service is awesome. Tamra is the best!!! She goes the extra mile to help which is great!! Top tier!!!

Went there for new windshield wipers, they quickly found the best priced and installed them before ringing me up. I gathered my other items and checked out. The girls working there were awesome! Made my son smile and I left with one too! Very clean store, fast and prompt service.

Tamara, I’m so happy I stopped in today. Thank you so much for helping me. Your truly an asset for the company. Your approach and willingness to help is amazing. Thank you!!

Amazing service - Mike offered to put on my Wipers in the freezing rain. Which is great because i screwed up my last ones trying to put them on. Fantastic service. Dude was really nice.

Outstanding service. I happened to find this store on the day that they were having their grand opening. I was greeted at the front door by Noel with a HANDSHAKE, a smile, and a warm welcome! He actually came outside and opened the door for me.

I have never gone into any place of business and felt so welcomed and appreciated. Noel gave me a brief tour and told me what the best deals were for their grand opening. He was very friendly and helpful. When I had completed my shopping, Noel took it upon himself to take my order out to my vehicle and helped me load it into my car. I wish every experience was as great as this when you walk into an Auto Parts store, or any business really.

Had I been unfamiliar with Advance Auto Parts, I would have thought Noel owned the store. I hope his service does not go unrecognized.

Love this place for auto parts! They are so helpful, not only finding the parts but guiding and helping you install the part! Tamara, the manager, was super helpful! Thanks for making things easy Tamara!

Andy and Marshall have greatly helped me out, my car engine light was on for two weeks or so and I couldn't figure out what was wrong. Went in and they helped me figure the possibilities. After, trial and error, and many returns, I got my car fixed.... hopefully. No engine light on and very helpful and respectful employees.

Sarah is amazing! We were a good hour away from home and our truck started overheating. My husband is a mechanic and was able to determine the problem, but didn't have any of his tools with us. Sarah, the store manager, was so friendly and helpful. They have a toolbox full of random loaner tools that are available to use on site, which was very much appreciated. And they even hooked up a hose out back for us to use to spray down the engine compartment (coolant had sprayed all over). Overall, they made a very stressful situation a lot easier to handle. Thanks, Sarah and the rest of the team!