The UPS Store

Friendly staff. Charges $15 per signature for notary service, Takes Amazon returns. Has P.O. Boxes for rent and shipping boxes and packing materials for sale.

I needed to pack and ship a heavy espresso coffee machine to Arizona. I had many questions. Piper welcomed me and began to discuss packing options, etc. When Amar recognized that I was asking about box size requirements, etc., he immediately stepped forward to assist. He, too, was patient, friendly, and knowledgeable. I entrusted the entire process to them, at a fair cost, and look forward to hearing that the machine arrived in excellent condition. There are other UPS stores closer to my home. I'm now a loyal Danville Blvd fan!

I had a great customer service experience today. As I walked into the store, one of the customer service reps moved toward the open register (there was already one rep helping another customer) and was in place to assist me before I even got to the counter. In and out to drop off my packages and get a receipt in less than 30 seconds.

The associates are knowledgeable and very friendly. I’m in and out without any hassles. What a pleasure!!!!

Bless the poor people that work here. I have been in over 6 times in the past 2 months and 4 out of 6 times, I observed customers being rude and condescending to the staff. The people here make minimum wage. Not enough to deal with the childish selfish behaviors from customers. One customer brought in 3 separate Amazon orders in one large overflowing box and wanted the staff to figure it out. Yuck. 1 box per return order. I watched the staff member be respectful and state the facts over and over to this grown man in his 30’s that wanted them to find boxes and sort out the orders. Ewwwww.

I’ve been going to this UPS store since it first opened and I have had nothing but great service. Well organized store, good parking and helpful staff. Their service far exceeds the UPS store in downtown Walnut Creek.

I really enjoyed my visit the employees were very professional i would like to say the blond was very helpful they went above and beyond thank you i will be returning soon

Always get great service. Busy place, but the people there are always helpful.

always accommodating..there to help

I usually just drop off packages ready to go, staff is attentive and professional.

Had great experience returning three Comcast boxes. Fast, friendly, and efficient service.

Welcome to Alamo! he he he

Service as expected not exceptional but got the job done.

Horrible service. Completely oblivious to customers needs, talk to you in a rude manner, snobby attitude, delayed response time to help a customer who just walked in, and last but not least... they put you on hold forever and never pickup the phone again!!! Why go to UPS when USPS is always the way to go guys :)

The customer service here is HORRIBLE. Do not come to this ups store at all, the guy( employee #114907) working the front counter here takes advantage of customers and has a nasty attitude. I came in today to ship 3 packages that practically weighed nothing because they were clothes and not only did the guy ask for my ID to ship 3 packages which has NEVER happened before, but he also then did not weigh the item for me to pay but measured it which is not what he's suppose to do, and according to his measurements the shipping price came out to be 44 dollars for 3 SMALL PACKAGES. this store is a complete scam and all the employees are unbelievably rude. It normally costs me y dollars total to ship 3 packages at other ups locations. Terrible service!!!

STAY AWAY from this store.

I called the store at 2:30pm on a Sunday afternoon (today) and asked if a notary was available. I was told “yes” by the male employee. I confirmed they were open until 4pm. I informed him that I would be there soon. I rode my bike 3 miles to get there and arrived shortly after 3. When I arrived I was told by the same employee that he had recently done four other notaries, and that his hand was tired from writing and he was thus unable to notarize my document.

I reminded him that I had just spoken with him. He was fully aware that I was on my way to the store. He yet refused to notarize the document.

Initially I thought this was a joke. But it was not. I left the store in disbelief.

This is the worst customer service I’ve ever experienced. If he is unable to handle the “demands” of the position, why is he working there? If I were the manager of this store, I would terminate this employee immediately. He has permanently lost my business, and no doubt has lost the business of many other customers.

Greedy & rude.
Went to drop off pre paid shipment for return - needed 15” tape to close box. Store mgr demanded $2 for it! They’re making money off the shipment & yet insisted on gouging customers for small tape! Guess what - this attitude will drive customers away & you will get less business.