AT&T Store

The Chanhassen, Minnesota store has great service. Ryan was extremely helpful and able to save us significant money! Thank you Ryan!

I was there with billing questions on my devices. Hailey helped me set everything in order and I was impressed with the ease of communication. Hailey is truly honest with work and goes an extra mile to help ATT customers.

I’ve worked with Daniel twice now and he is absolutely the best! He is professional, kind, patient and knowledgeable. I’ve also witnessed him run this store by himself and work with multiple customers simultaneously, not even breaking for lunch. Thank you Daniel making this one of the best retail experiences I’ve had. I hope AT&T knows how lucky they are to have you.

This is my go-to store for AT&T assistance. The team members are helpful, professional and go beyond expectations to meet customer needs. I especially like that they take time to help older folks with technology roadblocks. We recently upgraded 4 lines of service with new devices and Daniel was extremely helpful throughout our shopping and purchase decisions. Since phones are part of our daily lives, it is important to have good service and this team provides just that. I like their appointment system and hope everyone realizes that you can't be in a hurry when you are at a phone store. This team is efficient and respects the customer, but they also follow process. So, make your appointment and you won't be disappointed by Chanhassen AT&T.

The service was absolutely fantastic. All my problems were taken care of, and gone without hesitation. I was in and out within 10mins. Austin was just an amazing clerk and definitely knows how to treat costumes with high class respect. He actually understands people as not only on a costumer level but as someone who is actually human. Because of my great experience there I will be telling my friends about AT&T and referring them to this store from now on. Thank you Austin for my awesome visit.

I had a great all-around experience in this store. The sales person was knowledgeable and had a great sense of humor to boot! He checked into various aspects of my plan to ensure I was getting the best deal and made suggestions on how to change it around. In the end I made a small, inexpensive change that resulted in a much better data plan and free HBO Max as well.

Sam was amazing! Went line-by-line with us to figure out the differences between plans, added a phone to our plan, and helped us upgrade an existing phone. Super nice and genuinely kind man. It’s rare to come away from setting up something tech-wise in an amazing mood and we were raving about it all the way home.

Amel was very helpful and personable providing great customer service while assisting me with setting up my new phone last week as well as with purchasing a new tv streaming service last month! So appreciated, he is a great asset to your store!

The manager Austin was very informative, took a lot of time to help my wife and I save on our bill and phones. Never making us feel rushed or pressured to buy anything. My wife and I had a refreshing experience at At &T. Want knowledge, experience with fabulous customer service-this AT&T store has it all!

I believe his name was Daniel. Store manager. He not only added services and managed to save me $40 a month. He did it within 5 min getting 2 other customers out the door in between. Dude was absolutely impressive thank you so much for your help boss

This is the most Friendly and excellent Location to go too!!! The Staff are amazing to work with and everyone there has a personality!! Austin the Manager always makes sure everyone is having a good time, Bri just makes you laugh, Dain (spelling?) is very informative, not with me personally but i saw this when he was working with another customer. Eric did get to work with him personally but it appeared that his customers were enjoying him as well!!!

I would advise anyone that has AT&T services to come here and get there questions answered here

You can tell Austin the Manager takes pride in what he does!!!!

will be making this my home store from now on!

We have been with Verizon for years and needed a change. I was expecting the same old routine and a lack of customer service. Not only am I happy with AT&T, we received such amazing customer service from Austin today! We had a few snafus (couldn't remember passwords, our fault) and things took a little longer than normal but Austin was kind, funny and patient the entire time. I felt that we were valued even before committing to switch service. I have no doubt the other team members there are just as great! Thank you for surpassing my expectations and making the whole process very easy.

The folks at AT&T Chanhassen are amazing! They are friendly, helpful, and efficient! We had a problem with my dad’s account and Bree and Austin were able to get things sorted out quickly and completely! I truly love coming to this store! Way to go my AT&T rock stars!

The manager at Chanhassen, was extremely efficient and helpful. He had helped us several months ago, when my wife wanted her I-Pad phone date upgraded. He had also checked my LG to see that it was up to date, and working properly. My LG has gotten quite old, and even though I don't use it that much, it used up all our data every month, and we kept having to purchase more. So, after researching it, I went in to see about upgrading my phone, and Austin was extremely helpful in assisting me in accomplishing that. We had to order the phone I wanted, but I am looking forward to going back next week to transfer information and set up my new phone after it arrives. He is extremely good at what he does, and his understanding of the needs of the phones you carry. This is from a physicist who built a computer in his youth, and has continued to work with them to this day!

Have been here twice, once to just get a phone and once to do a whole family upgrade. Both times worked with Demetrius. Was extremely knowledgeable and helpful as well as being very friendly and easy to work with. Could not ask for better customer service. He took his time, answered our many questions, and got us all set up. He really knows his stuff and really works to give you the best experience possible. Highly recommended.

I went into AT&T to get some basic assistance and input with my devices. I worked with Austin and he was very polite, professional and intelligent. He helped me get all of my devices set up and working together perfectly! He even demonstrated the benefits of syncing all of my products together and I showed me how an Apple Watch would be of benefit to me! 10/10

Daniel is the guy to go to. I purchased a plan at one of the "big box" stores from At&t employees but. When several issues came up during activation and the quoted plan pricing, I was referred to the AT&T store here in Chanhassen. Daniel was already resolving issue for another customer who ironically was ahead of me at the big box store and also had issues. He solved their problem, then stayed way past closing to take care of mine. Font waste time at the local big box store, go see Daniel at the actual AT&T store
His years of experience and great customer service are well worth the cost.

Fantastic customer service! Demetrius one of the managers was very helpful and knowledgeable about everything I threw at him. They had my plan and phones all square up within 45 minutes and had direct tv installer within 2 days. A+ service I would recommend!

While initially dubious of this location due to its Authorized Retailer sign, having normally only done my business in corporate locations, I can honestly state that the team at this location goes Above and Beyond the norm in assisting its customers! Friendly and Knowledgeable Experts on almost all devices, the reps were kind and full of energy! They answered all my questions without a hint of frustration (I ask a lot of questions haha) and even helped me acquire a cellular Microsoft Surface tablet! I recommend this store highly (5 stars) to anyone out there who wants amazing customer service!

Austin was my rep at the Chanhassen store today and he did a wonderful job. He explained my options to me very clearly and took the time to answer all of my questions. I am very pleased with Austin as a customer service rep and I will continue to return to the Chanhassen AT&T store.