CVS

I had excellent service. Mark was very professional and courteous. I love CVS and their great selection. Plus, I always use my extra bucks. Now please build one in Galena Missouri.

Great customer service, the person who helped me, Theresa, was incredibly helpful, friendly and fun to talk to.

Never had to wait more than a few minutes and the pharmacists are friendly and helpful.

A good one

Good convenient location. However the management needs to change. The staff are all super nice though. Pharmacy tends to be understaffed and way behind. Enjoy waiting in line.

Update. Things have improved by leaps and bounds since my last review. The pharmacy line moves much quicker and the store has been remodeled. Even though I don’t know where everything is now, it is clear that major improvements have been made. They have gone from 2 stars to 4 stars.

Better than adequate service.

Okay so the CVS it's self is nice, clean, well stocked, and friendly. I like it there. There's a lot of things I can get there that I can't find at, say, Safeway or Walgreens or anywhere nearby.

That being said! Their pharmacy is, well it's alright, it's just that they have more work than they can keep on top of. So expect delays, expect waits, expect lines.

Store is clean, assistance is quick but the restroom needs attention.

I love the lady pharmacist as she knows me by name. However, it seems only when she is working that I don't have issues. The horrible service isn't their fault in my opinion but still deserve low score for the service as a whole. They try.

ALSO, enjoy the ridiculous lines. Your best bet is to hit them up right when they open if at all possible otherwise you'll be waiting forever.

Regardless, this CVS sucks, at their best you'll still be waiting 2 hrs to get your stuff. Occasionally 30 minutes but it's rare.

Bon Air CVS is far more professional but it's my back up place when I have an issue. They are far more helpful, just not convenient. Especially when they only have what you need in Stock half the time.

Computer down at pharmacy. Couldn’t get Rx after they told me it was ready. Leaving town for a week early am. Cool.

No customer service or willingness to help transfer prescriptions. Only way to get pharmacy on phone is to use the medical provider path. Even then they will only put the prescription on hold and you have to can another pharmacy for 30 minutes to try and get a human to fill it. When I shared my concerns about contacting the other location (because I had tried that pharmacy first) the person dismissed me and just kept saying “well I picked up didn’t I?” Horrible customer service.

So this pharmacy has an unusual and unbelievably unprofessional approach to handling patients. They ignore them. Literally. On multiple occasions now, when the pharmacy is open, they ignore all calls. I’ve spoken to the employees, and it’s crazy. I had to physically go into the store because I was on hold for 45 minutes. I walk up to the counter and ask if something is wrong with their phones and the answer is an casual, dismissive “we’re not answering the phones. We don’t have enough people”. So literally, people calling. Elderly, unable to come in, sick people confused by prescriptions… and they just let them sit on hold and ignore them. Zero effort to help them or respond. This apparently is policy because it’s happened to me now three times. It’s shocking. This isn’t a clothing store or sandwich shop. People’s health depends on their job…. But instead of trying to do it properly, they just opt for laziness. Unbelievable.