The UPS Store

I was greeted with a hello and a smile. As soon as I walked in the door all the staff was friendly and all hands were on deck to help. Everyone pitched in and was helping each other out. They were also having a little fun while working and I like that, Brian took great care of me so kudos to Brian a great crew you have there. Thank you.

Rolando and Wilson at the I-20 store in Grand Prairie were so helpful! They answered all of my questions, gave suggestions and made sure that I had a good understanding of the process. What great customer service.

I absolutely appreciate every employee here. I have never been in when everyone I interacted with wasn't friendly, helpful, and just genuinely nice. Whoever does the hiring here and the managing has created a great team, so thank you!

Kendall (Ke) was GREAT! I had a lot of Amazon returns and was pretty scattered…she was kind, patient and so personable! Kendall provided great customer service…much appreciated!

Jessica helped me with my large return package to Amazon. Curb side assistance came out with dolly. She loaded took in item and gave me receipt in less then 5mins. Girl ✊ power!!!!!

Kevin the store manager is the GOAT(greatest of all time) he helped me completely and did it happily, definitely ask for him next time.

Ke Was so helpful and kind! Made my shipping quick & easy and I'm so greatful for her help!

I got excellent service on my print job by a very skilled Raymond. Kudos to him. Thank you.

I recently had the pleasure of visiting The UPS Store, and I must say that my experience was absolutely phenomenal! From start to finish, every interaction with the dedicated team members, Brian and Evan, left me impressed and satisfied.

Upon entering the store, I was warmly greeted by Brian, who immediately made me feel welcome and attended to my needs. His friendly demeanor and genuine interest in helping customers set the tone for an exceptional customer service experience. Brian took the time to listen attentively to my requirements, providing me with valuable insights and suggestions to ensure I made the best choices for my shipping needs.

Evan, another remarkable member of The UPS Store team, assisted me with packaging my items. His attention to detail and expertise in handling fragile items instilled confidence in the whole process. Evan skillfully packed my items, ensuring they were well-protected and ready for transit. He demonstrated great care and professionalism, which greatly impressed me.

Throughout my visit, both Brian and Evan were incredibly knowledgeable, answering all my questions with patience and clarity. They went above and beyond to explain various shipping options, pricing details, and delivery timelines. Their expertise and commitment to providing exceptional service were truly remarkable.

The level of organization and efficiency at The UPS Store was also noteworthy. Despite a steady flow of customers, Brian and Evan efficiently managed their tasks, ensuring everyone received the attention they deserved. I appreciated their ability to multitask while still maintaining a friendly and engaging atmosphere.

Moreover, the store itself was clean, well-maintained, and stocked with a wide array of shipping supplies. It was clear that The UPS Store takes great pride in creating a comfortable environment for its customers.

In conclusion, I cannot speak highly enough of my experience at The UPS Store, thanks to the exceptional service provided by Brian and Evan. Their professionalism, knowledge, and friendly demeanor exceeded my expectations. Whether you're looking to ship packages, obtain packaging supplies, or seek expert advice, I wholeheartedly recommend visiting this store. You'll be greeted by an amazing team that truly cares about their customers' needs.

W store and W customer service. Anuj helped me with a couple drop offs/returns that I had and then helped me ship a package as irregular. Will do all of my shipping here from now on!

Corbin was excellent and I will do all of my shipping from this store. Great service.

Went into this store all unorganized. Before I left my home I printed out the wrong shipping labels. To make a long story short, RoLando really took his time to help me print out new shipping labels and tagged and bagged the items that had to be shipped through USPS.

Friendly people when I walked in the door, store was clean and presentable

Ke she was so nice to me she make my day good employee

Very good customer service. Thank you Raymond and Kevin.

Place is amazing, very quick and efficient. Went to drop off some amazon returns and had 0 problems

Juan Delgado, the store manager is awesome! I was there to return a few Amazon items I purchased but I didn't have the correct labels. He helped me navigate Amazon's customer service prompts on the app and I had the correct information required to return the items in a couple of minutes. He definitely could have just taken the easy way out and told me to call Amazon customer service but he went above and beyond to make sure I wasn't inconvenienced. He made me aware of all the other services provided by his store that I didn't know existed. I'll will be back for sure!

I love this UPS Store. I drop off a lot of my Amazon returns here and they are always so quick, I am usually out in less than 2 minutes. Spencer especially goes out of her way to greet customers warmly and taking care of anything I need quickly.

The manager and her team went out their way to assist me when I visited AND it was minutes prior to close. I found them pleasant and inviting as I was in a rush and really unprepared to ship my item. I think the service they provided me was second to none. A++++

Because people are so rude these days, it's a rarity to encounter someone that is actually kind and helpful. So, I'm taking a moment to praise the young lady who helped me at the I-20 location in Grand Prairie, TX on March 26, 2020. Nothing special to say other than she was pleasant and helpful. That was a breath of fresh air!!