United States Postal Service

I was just there a half ago for my husband and I was in and out in 2 minutes. The young girl who helped me, couldn't be any nicer. No lines, no waiting. Great service

A bit of a wait. But the service was polite and efficient.

I know people typically only leave reviews on the post office if they've had a bad experience so I just wanted to go out of my way and recognize this location for the helpful and friendly staff.

I use this post office a lot, since it’s not as busy as others nearby. Service is always great so I’m not sure where all the complaints come from. But today, I just wanted to give Mr Kin a shoutout. I was having issues trying to ship an oddly shaped package, and he went above and beyond to make it happen for me. He was patient, and very friendly. Kin, if you’re reading this, thanks a lot bud. I was having a rough day, but your genuine personality turned it around for me.

This post office is WAY faster than some of the others in the area!!!

It’s three years later, and I am here to confirm my review. I was at the post office on Beach, and the line was a monstrosity. I am sure that I was able to drive to Fort Caroline AND send my package before I would’ve been halfway through the Beach and Philips lines. IN AND OUT in two and a half minutes👌🏽 Seriously, if you can afford to, go to this location. It’s worth it if you’re short on time.

I want to give a special thank you to Nece and Gladis both saving my packages TWO days in a row from getting returned due to my negligence! Thank you ladies for the great customer service!

I ordered a package from a clothing company with express shipping because I wanted to receive it this past weekend. I understood it may not arrive on time due to COVID-19, but based on the expected delivery I figured it may only be a day late. Long story short, it took a week and I couldn’t seem to get anyone on the phone to tell me where my package was, why it was delayed, or if I would still be expected to pay expedited shipping etc. I received an update from the website that my item was delivered, but it stated “delivered to parcel locker”. I had to google this, and since my neighborhood doesn’t have lockers and it said sometimes they are delivered to the local post office instead. I tried calling the Mayport PO since they are closest to me, but they do not answer their phone, apparently according to reviews they never have. I reached out to the Fort Caroline PO and spoke with Eric (hopefully I’m spelling his name properly) and he was BEYOND helpful. He confirmed the label was updated in error and that my package is at their location currently and will be out for delivery to my home address today around noon, verified my home address again, and confirmed he would give me a call back after expected delivery to ensure my order is received. This whole experience was a pain (with COVID I understand this is to be expected, but nonetheless it was still aggravating), but Eric’s phenomenal customer service went above and beyond and I highly recommend to use this location over the Mayport location if you have a choice. If any branch managers or supervisors read this review- please give this man a raise. I can’t imagine the angry calls that must be coming through at a time where delivery is at an all time high and companies across America are severely understaffed, and yet this one representative was not only patient, kind, and prompt, but also willing to go above and beyond for one single customer and able to take my negative experience to a positive one with a simple 6 minute phone call.

I use this post office several times a month and have always been treated to good service, quick and accurate answers to questions and concerns, and polite and considerate communications with every agent. It is a busy post office but they manage crowds well without hurrying customers. I’ve seen a number of demanding and grouchy customers who were quite unpleasant to the staff but even they were treated respectfully.

Tracking showed that my package was elivered on the 2/26/16 but there was no key in my mailbox. I called the location 5 minutes prior to closing on Saturday and spoke with, Andre. He couldn't have been more helpful!! He called the carrier and said that she would be back by later on to see if she put the key in the wrong slot. Thank you, Andre!!

Just shipped some holiday stuff. The line was a little long but moved fast. They even had someone helping with the self-service kiosk that made it lightening fast. Great experience

The Beach Blvd had a crazy long line so I decided to come to Merril rd. It was an excellent decision. No line and Jeanette was friendly and got me out the door quickly.

I have only been in the office and worked with them over the phone. Unlike the other reviews this was one of the nicest and friendliest staffs I have experienced.

I love this post office our mailmen and ladies work hard everyday to make sure we get our mail. They do not have a 9am to 5pm schedule they start and fininah when it's done

Just called and guess what? They answered!!

I have to admit though, I prayed before I called and got Mike of all people!! He was, as everyone here has reported, very courteous and friendly! Kudos to Mike!!

In and out in less than 5 minutes right at 5 pm
Awesome customer service from the long eyelashes female working the third desk

So thankful for the extra help our local carrier and post office put in to find our lost package!

Jannette is really helpful as I wasn't familiar in how to send money order and couldn't see without my glasses, she is a real great customer service!

The ladies that work in this post office were very helpful they event save me some money by showing me I can get a different box from the post office I save 17 dallors wow,thank ladies

Staff was quick and friendly, the place was clean, and everything I needed for shipping was easy to find.

Not crowded I only had about a 2 minute waite.