T-Mobile Authorized Retailer

Jon provided such a great experience to my family and I. He reviewed our phone plan to cut costs and make upgrades, educated us on our refined plan and the new upgrades, upgraded one of the cell phone lines efficiently, and was very honest and thorough. He took the time that was needed to make these changes and made sure we had a basic understanding of our new products. We are very happy with his service, and will be returning to this location when needed in the future.

We had excellent service and got a great deal today getting a new phone for my youngest daughter. We’re happy with the service every time we go there.

This store is amazing! They helped me order my new iPhone 12 in a size they didn’t have and set the right expectations so I wasn’t surprised! Cory and Jon are fantastic and truly know they’re stuff. If you stop in definitely ask for either Cory or Jon!

I ordered a new phone off the Samsung website and I was having a difficult time transferring my old phone to the new one. Came into the store and Cory J helped TREMENDOUSLY. Apparently it was an issue I wasn't able to handle at home so Cory did it all for me. Great knowledge and very patient with me. Thank you!

Went in today (11/19/2021) for help with my Samsung watch as it was not receiving notifications. Izzy helped fix the issue and he was absolutely fantastic! As he was fixing the issue we had a nice conversation. He is definitely a people person who is very kind, calm, patient, and understanding. Thank you Izzy!

Dave and John were both extremely helpful when i went in to their store for an upgrade. After being told by another store that they didn't have time for us, we called the Fairhaven store and were greeted kindly and told to come on down. They were both friendly, polite, and knowledgeable about their phones. The 1/2 hour drive was definitely worth it. Thank you Dave and John for taking over that location and making the phone shopping experience not so stressful!

Ryan at this store is awesome!! He was Super helpful and professional! He was so nice to me especially after I went in upset because my phone was damaged and I lost my photos. I am very happy with this store and the service! I highly recommend seeing Ryan at this sprint store for a new phone! Also, we are very pleased overall with sprints service!

The employees of Fairhaven T-Mobile are NOTHING SHORT OF ABSOLUTELY PHENOMENAL, Jon, Matt and Alison. My hats off to them. Talk about patient and understanding is something beyond words. They are simply great. They all went over and above to do EVERYTHING IN THEIR POWER to help out. Service with a smile and completely knowledgeable. They spent SO much time with not only my situation porting in from another carrier but helping an elderly woman understand her new smart phone. So commendable, thank you so much. DEFINITELY WORTH YOUR TIME TO GO SEE THEM.

Matt was extremely helpful to me! A very enthusiastic worker and you can just tell he likes his job. I didn’t feel rushed at all and I knew I was being taken care of well and yes I would definitely refer people to the store and to Matt !!!!!!!!! Thanks

I went to the Fairhaven T-Mobile Store on Tuesday, July 27th for assistance with changing my Sim cards on my phones. The store had just opened and I was warmly greeted by two very polite employees, Miss Aminata and a young man , Nix, who I believe is the Manager. I explained why I was there and that a Sprint phone agent told me to bring the cards to any T-Mobile Store and they would do the Sim card change for me. Nix explained that the stores do not usually do this because you have to be connected to your own main internet service. Nix was great. He went ahead and transferred the Sim cards and told me not to turn my phone on until I got home, so that it could sync up to my home internet service. I did exactly what he advised and I had no problems at all. What great people at this store. No wonder they have such good reviews. Every store should have Customer Service like this store. Life would be so much easier. Thank you Mr. Nix and Miss Aminata for all of your help.
Walter Norcross Sr..

I had an issue with my iPhone and it's used for our business. It was frozen and non responsive. I went into the store and Jon was amazing, he was patience and fix the issue. Definitely will go back!

Went to the Fairhaven sprint store today to have my broken phone looked at and to purchase an iPad. I had one of the best shopping experiences of my life. Dave was an outstanding representative! Extremely personable and polite. Not only did he help me save hundreds of dollars to have my phone fixed, he saved me money on my plan, my accessories, and the ipad itself. He did not push anything and actually gave helpful insights to save more money. Its not typical of someone in sales to be so genuine but Dave was truly extraordinary. Its because of people like him that customers come back and i will definitely come to this sprint store for my future concerns and purchases.

Really happy with the friendly and knowledgeable sales team at the Fairhaven location. Took their time and listened to my concerns before suggesting my best possible options. Didn't feel like they were trying to upscale extra features I didn't t want or need!

Cory J was great he helped me and my husband find deals on great phones and helped us lower our expensive bill. Highly recommend coming here just for the knowledge and expertise!

Such a great experience! Felicity helped me find a wayyyy cheaper plan for me and helped me switch! She was so nice and helpful and explained everything very well!

T-Mobile located in Fairhaven MA is a great store to do business with Sales or Service wise. My replace iPad came in without it’s SIM card. They diagnosed the problem and corrected it in minutes. Thank you KP

Had a great experience at tmobile today! Cory, Hunter, and Nix are very helpful and knowledgeable! Will definitely be back!

Great workers. Very patient and helpful

Cory J was awesome. Helped me resolve a problem I had with my phone and got me in to something new and helped me save money excellent customer service A++

Just wanted to thank The two young men who helped my mom who’s not computer savy and just lost my brother. Great service and their compassionate manner was awesome. Thank you again 🙏🙏🙏

Much better experience than my previous service provider. Helpful staff made it easy to switch without any hassle on my part and now my service is 10x better.