Verizon

Today on March 18, 2024 I went to Verizon at 2501 El Camino Real in Redwood City. I had an iPhone that I wanted to transfer over to my uncle, I was helped by Esteban who got it done in less than five minutes. I was so grateful for his service because he listened, he was so thoughtful and so professional in what he does. Basically, I did not know how to do an old droid phone transfer over to an iPhone. Esteban figure it out in seconds. I value his good customer service and I am so happy to be able to help my uncle successfully.

It is moments like this that speaks volumes when one person is able to help another. The good customer service that I received from Verizon over the years really resonates with me. Thank you again, Esteban! You are the best at what you do, sir. Please keep up the good work and I wish you many successes to come.

Jason, the staff member, did a great job. I had a complex request. I needed help switching out 2 different phones and 3 different phones lines. There were complex steps switching to 5G and setting up a dual sim phone. He handled it well and quickly. Thanks!!

Plenty of parking. Someone always helps you right away.
Today when I walked in, I was unhappy with the telephone customer service agent who helped me order a new phone and accessories package prior to my visit to this store. The agent knew the model of the phone that she helped me order and she sent the wrong size otter box case which didn’t fit my phone.
I wasn’t feeling well and now I had to go to the store to get the right size case.
At the store, Shannon was excellent. She showed me to a comfortable seat while she went into the back and quiet brought me a nice selection of cases to choose from. I picked out a Kate Spade case, much prettier than anything I could have gotten over the phone.
Thank you, Shannon! I’ll be back.

Michael, the store manager greeted me at the door, and though all agents were busy, he pushed my situation through to a timely resolution. Thanks, Michael! I got away quickly and was able to carry on my workday with my new phone up and running. Expected a long wait but I guess I was wrong!

Rob was fantastic, he took the time to answer every question we had and made sure all of our issues were resolved before we left, including making sure my father in law in Sacramento was 100% ready for his new SIM card. Awesome and amazing (rare) customer service, a real asset to your team/Verizon.

Really great experience! Representatives were knowledgeable, pricing was clear, received a quote beforehand explaining all the charges, took advantage of some of their promotional discounting on my iPad Pro! Best Verizon Store in the Peninsula by far 👏🏻👏🏻

Nabyl went above and beyond excellent customer service yesterday. Moving a family plan from another carrier proved to be more complex and time consuming than I could have imagined. He was very adept at navigating that process and patiently managing the needs and expectations of users ranging from 18 - 84 years old. Can't recommend him highly enough.

Went in to have my new phone paired with my old one! Took 20 minutes to pair and i was out. One of my better visits. Guy was awesome!

Very good place easy parking and gentle employees. The know what they do and they are very professional. They install shield protection on the phones very well. Good choice of accessories and phones from several brands. I recommend this place.

We said we were in a hurry, and getting service for one phone that we already owned only took us about 10-15 minutes. Thanks to Abraham for helping us so quickly

So much better than the other Verizon stores I've been to. No waiting and great customer service.

Super friendly and will work with you if you have any issues with your phone or etc. Plus they will give y9u deals that other stores don't tell you about, like an extra 2 gigs for renewing your contract today or something along those lines

Great customer service and they help you with whatever, I mean it's a simple job so it's hard to mess up but they give a little extra I think

Abe was fantastic in helping me with a major issue. These guys are the real deal ...customer service above and beyond my expections

Very great customer service. No long wait. Very good for a quick visit

The staff is great.... that's why I only come to the RWC staff....polite, professional, and understanding of non-tech savy folks

They helped me get the accessory I needed with no wait at all! Very courteous and helpful.

Mike was super fast and helpful. I’ll definitely be coming here again.

Ryan was great. Overall customer service is always great at this verizon store

Great service Everytime I have visited for our business account.