Metro by T-Mobile

Great customer service. Store is always clean and sales representatives are well informed about their products. People that left comments that this store is dirty must have mistaken this store for the one by H.E.B. All ever get is a pleasant shopping experience when I go there. Must try for everyone, you won't be disappointed. One extremely happy customer.

Victoria and Regina were very nice and helpful. And I wasn't rushed out the door. Great work ladies!

Tre is very helpful and friendly! Love the fact that he is bilingual and always makes sure my visit is 100%!

I am very glad jasmine is back !!! She knows exactly what me and my family need every-time we visit!!

Helpful people did what they said to do

I stopped at this store on February 29, 2024. Purchased pre-paid sim car and paid $30. However I could not recieve any phone calls. Went back to the store to resolve the issue. It was explained to me by the sales person that the issue is with my phone (LG G6) not the Metro. No refund on services was possible. Couple of day later inserted my old sim card and the phone was working fine. Poor and unprofessional service. I should get refund of $30.

I tried to get home Internet but their system crashed. They took my money. But refund will take 5 to 10 business days. The sales associate was great but overall no bueno. Will be taking my business elsewhere

Update: this review was answered by the exact same generic corporate response I got from T-Mobil, who owns Metro. The responses are probably automatically generated. Funny thing is, I will buy another phone from Metro because they are my carrier; just not from this RUDE store. Since I'm locked in as a customer why should corporate care that these people hate their jobs?

I want to buy a new phone at this store, but every time I am in there I get an unhappy MetroPCS representative. I was in the store like 40 minutes ago today, and the dude was cool. He was cordial and helpful. But again, there was another representative, an unfriendly woman. She was sour and unhappy with me. I assure my readers I carry myself well enough. Besides being old and ugly, I showed these people nothing but respect.