T-Mobile Authorized Retailer

Cole was the young man that helped us today. He was very exceptional. He worked to get us the plan that best served our needs. He was polite and personable. He explained things in clear understandable terms. Great service
The only negative thing is the building Ms sir is broken. It is 80 degrees in here and I had a head ace by the time we were finished. PLEASE fix the air. Thank you

Cole and Josh made it very easy to upgrade our phones and got everything up and running. Highly recommend

Cole was awesome! Fixed my problem in 5 min! Very good communication skills and friendly personality! 🤠

Need service, go see Cole in Waynesboro Pennsylvania. Very nice, knowledgeable, and excellent people skills. Take my word for it! He will be there for you.

Brett was WONDERFUL! Solved my issues with no problems AND SAVED ME MONEY ON MY BILL! HE WAS WONDERFUL!!

Outstanding experience as Cole was most helpful in helping me solve an issue I was having.

Guys took really good care of me today. Awesome job Brett

Cole was extremely helpful and knowledgeable! Our whole experience was great!!!

Had the best experience, very seemless progress thanks to Cole.

I've interacted with 4 of the people here and they're all excellent. I was sold on switching to T-Mobile after 5 minutes. The friendliness and helpfulness of the employees in this store would be hard to overstate. Side note, I love my service now(came here from boost)

This store is always great ! Everyone is always nice and helpful! Josh is super helpful every time I go in for upgrades or simple fixes with my account.

The staff is great!
So they called me on Christmas Eve informing me that my new phone had arrived in the store. Due to holiday business I was unable to make it to the store until late that evening ( roughly half an hour before they closed). Immediately I was assisted with cheerfulness.
Due to a hefty phone storage the process to switch phones took quite a while. They stayed an extra 2 hours after the store closed to help me out! Will and Tiffany were extremely helpful and I was so impressed they were happy to help me so late on Christmas Eve. I thank them again for their professionalism and generosity!
Great store!

Josh has always been absolutely amazing whenever it comes to helping me with my phone. No matter how silly the question or need he's always been incredibly kind and patient. T-Mobile needs more Joshs!

Greatest store for Sprint services. Staff always do their best to resolve issues. Went in recently to upgrade phone, think I was there maybe 20 minutes. Love the staff, they are friendly and personable. Usually always have a good laugh while there! You'll have a great experience at this store!

We’ve been using this location for years and it’s always a great experience. The manager, Josh, truly goes above and beyond for his customers!!!

The customer service is awesome. The sales team are very friendly and very helpful. They explain the details of both your phone and plan in full. They are very friendly and pleasant and make the experience go very well. I highly recommend any Sprint customers to come here for all your needs.

Was getting my phone replaced on a warranty there. Was in and out at a decent time. I feel for the employees who got nasty customers two times while I was there. But the staff handled them well.

Lets start out with that the 5 stars is for Josh, Rachael, and Kara from the store and a special mention for Mari from T-Mobile customer service on the phone call. (Hope Im spelling your name right Mari. Sorry if I am not.)
Ok, first off DO NOT BUY THE 5G GATEWAY DEVICE. I would suggest you get a phone service first and see if that works where you would set up a home internet device (the Gateway). If your cell phone works there then, in theory, the Gateway should work as well.
Went I got home to set up the Gateway it was on 2 bars of 5G. I stress tested it and it was able to run 2 xboxs, 2 tablets, 3 phones, and a laptop all running heavy at the same time. A few hours later the Gateway was dead. No connection. Nothing. Not even resetting it or turning it on or off worked.
Before I saw that the Gateway failed hours after setting it up I returned to the store to get a phone. After being there for near an hour and 3 sim cards later I left with a phone that did come on 15 mins later. However, the service went from 2 bars LTE to 2 bars 5G repeatedly. Then, went totally dead for the rest of the night. Yes. I went back to the store the next day to return everything.
They took the phone back but informed me that I had to contact T-Mobile customer service to get a return label for the Gateway. Long story short, Mari was the CS rep I spoke with who took great care to help resolve the issue with who was responsible for the return of the Gateway. After a couple conference calls with two departments and then with the store Manager Josh, I ended up taking the Gateway back to the store. Where Josh showed me that the system wasnt letting him process the return for the Gateway. So, he told me he was going to take care of it, sent me a copy of the return for both the phone and the Gateway, and said if they try to charge me for the service to bring the bill to him and he would take care of it. That is what this country is missing. Damn good people like Josh that are sympathetic and caring about the concerns and needs of people. I am so sorry that T-Mobile dropped the ball with their service or I would be a repeat customer at his store.
As for Rachael and Kara, they are awesome store reps that make you feel a part of the T-Mobile family. They are friendly, determined, and funny.
Bottom line, I highly suggest that if you feel T-Mobile is the service for you , THIS IS THE STORE for all your T-Mobile needs!

Stopped in to replace a damaged phone and ended up saving over $80/month while adding an extra line and network enabled tablet! Very happy with the staff that helped me!

Top shelf customer service with these folks here.
The young ladies who helped us were engaging and knew their stuff. They basically built me a plan to transfer to T-Mobile. Thanks!