Boyd Chevrolet Service Department

Kathy and her team in service was 1st class. Great communication.

The service helped with a tire issue while we were in route from NYS to Fl. No waiting. Quick fix with no appointment. Very friendly.

Always a great experience buying our vehicles from here and having them serviced

Great place to to go.

Ok Service

The last two times I’ve been to this dealership has been disheartening to say the least. Kathryn evidently has a problem with someone of color. The service at Boyd of Emporia is not what you pay for. I went there to get an oil change & also because a “shift to park” light keeps coming on. My car is under warranty for 36,000 miles from date of purchase or 3 years whichever comes first. I purchased my vehicle July 3, 2020. Today is December 26, 2022. I currently have 32,000 miles on my car. I was told my car was no longer under warranty in which it was. I waited almost an hour for a fax from the dealership I purchased my car at to get warranty information. Kathryn told me she had to wait for someone to get back from lunch to receive fax. Then in the same breath she initially gives me a fax number to a workers station that wasn’t even working that day. Unacceptable! I had to call back to dealership to have them to re-fax again. Still waited another 30 minutes after that. No one has time to be wasted on pettiness! EVERYBODY deserves to be treated with respect & dignity! I had to keep calling the dealership where I purchased my vehicle because Kathryn wasn’t being helpful in my situation which also makes them look bad to any other dealership. Needless to say, Boyd of Emporia will not get any more of my business.