Express

Had some last minute shopping to do for my son and since I procrastinated I was desperate to put together an outfit. Thanks to Mario I left happy with the perfect outfit for my son. He took his time to help me match the clothes. Great customer service.

I had the best experience today with Lucy. I’ve never experienced this kind of customer service at any express!!!!!!She helped me getting pants for work. I told her the type of job I have and didn’t hesitate to recommend or help. I needed some sizes in a certain pants and she went in the back, found them and also brought out more options for me to choose from. Thank you so much Lucy! I look forward to coming to your store more often.

I think this is my favorite Express that I’ve visited so far in South Florida. This store has a great selection of merchandise (especially the sale section in the back.) I was looking for clothes for my internship this summer and everything I found was perfect. The customer service is top tier as well, Kelton was so kind (handsome too) and all the other employees acknowledged us with kindness.

I bought 2 tops online and used Express cash to pay. There was a $1.02 balance for tax, which I took from an Express gift card. Instead of using my cash rewards, they took the entire amount from my gift card. When I realized what had happened, it took me 10 phone calls over a number of days, to get it straightened out. The phone reps were not nice, and hung up on me 3 times. My daughter, who purchased my gift card, suggested to stop dealing with the online customer service reps, and call THE FALLS store to see if they could help. I spoke with ERICA, who was AWESOME in every way!!! She listened to me, said she'd try to resolve it, and get back to me. Within 30 minutes she had it all straightened out. I have no idea what her position is in the store, but she needs to be promoted. I was a customer service manager for 10 years, and know what good service is, and ERICA delivered it!!!

Went there Monday with my son looking for a suit for his senior prom and the service was excellent. Melissa helped my son and I pick an outfit and was very quick to respond to our questions. She was very organized and knew where everything was and would make as many trips to the dressing room if it meant seeing her customers happy and satisfied. My shopping experience was excellent because of her and I’ll definitely shop there again.

Nice quality clothes. Sign up for rewards and discounts. Clearance section in back.

THE BEST STORE EVER. This amazing lady help me find the best combination for my job interview, she spend more than an hour trying to find me the best fit and colors. Need to be formal o casual? Look no more, this is your place to be.

Shantel of Express At The Falls in Miami was very professional, courteous, wonderful personality of a lady. She went above & beyond to make my experience at that store positively memorable.
Thank You shantel.
Vladimir.

Manager kacy and associate melissa gave great customer service and helped alot with my clothes and transactions.

Amazing store, great clothing pieces at a good price for the average consumer. Well fitting and comfortable clothing. The staff is great and willing to help, great quality. 👍

My favorite store to shop for clothes. Always in fashion and store is very clean and neat. Staff are very helpful and nice. Thank you! :)

Fun fun current business chic styles and great formal attire for a night out on the town or for a dressy event!!!

Very helpful associate when I went to pick up my order. Quick and easy

I love this Store and the sales are fantastic.

Staff there are helpful.. clothes there have the best fit ..

Friendly & efficient service & plenty of stock available.

Great staff and great clothes!

Amazing sales

Muy buen servicio y atención. Te ayudan en todo lo q necesites.

Ofertas navideña . Variedad de vestuarios y aranceles , satisfecha de la moda navideña