Holiday Inn Express Williamsburg, an IHG Hotel

Thank you Steven for checking me in and giving a great recommendation for where to eat locally. This hotel was clean, the room was actually pretty big (King size bed) and I loved the Dove products in the bathroom. The breakfast had a lot of variety and it was easy in/out. I would stay here again next time I’m passing through.

My stay here was wonderful. Lots of fluffy pillows and a wonderfully, clean room. The staff was excellent, and the breakfast in the morning was wonderful! Hats off to the cooks! My only complaint on location is that they are right off 75 with the road construction so there is a TON of traffic to get through to get to them. But, it was worth the effort!

Check in for a walk-in was easy. Christy, I believe,(overnight shift) was wonderful. Knew her way around the computer to look up my account easily. Clean hotel and right off the exit in 75. Was a stain on one of the comforters and some water damage around the tub, but those were the only small issues I came across.

The staff is amazing! Good leadership shows in the staff and their customer service. Holly was the manager on duty and she handled my vehicle breaking down like a champion. The whole process of getting checked in and to my room was smooth. Communication between the staff was evident. All of the staff members knew who I was and any questions or concerns they were readily on hand to help me. It's frustrating when you break down and you're not close to home.

I had a pleasant stay here. The staff was respectful, the property was clean and quiet. I’d say a little over the top for breakfast compared to other Holiday Inns I’ve been too so that’s always big bonus!

Very nice hotel in Williamsburg. I stay here when I visit my father. Always clean and people are very friendly. Just wish their military discount was better.

I'm not normally one to be swoon by large corporate lodging like holiday inn but I was absolutely swept off my feet by the staff at this location. Two individuals went above and beyond to make me and my girlfriend's stay the best we could have imagined.

To begin me and my girlfriend are driving down the interstate with the impending call of sleep following close behind. We elect to search ahead and find a suitable spot to lay our heads. We end up deciding on holiday because we are both sucker's for continental breakfast(we'll get to that later) and we call and the most helpful representative that holiday inn (probably) isn't paying enough. Jacob at the front desk. Despite working the evening shift Jacob answers the phone and proceeds to be funny and helpful. Jacob guides us to the best deal possible and is there to greet us upon our arrival. Major shoutout to Jacob! Then we go to our crash pad and it's spotless. The entire hotel was a clean and well kempt for that matter. (see attached pictures).

The next morning feeling well rested and hungry we shuffle down to the breakfast area where we meet the second member of the IHG hotel's deserves to be paid a lot more club, Ruth. While shambling down the line towards the bacon Ruth is making conversation with the drowsy guests. This woman loves her job and makes every guest feel like they're eating breakfast at their aunts house. She talks at length for how much she enjoys cooking and taking pride in making the food the way she would if we were guests at her house. Ruth could make discussion about hot bacon and eggs more engaging than a collage professor giving his thesis speech. To say the food was good would be an understatement. The food WAS good but the staff that made it turned good into great.

11/10 would stay again at the holiday inn.
Jacob and Ruth are definitely deserving of some recognition!

Wonderful! Clean rooms and great service. The beds were so comfortable and it was nice and quiet. So we all slept great that night. The breakfast was good also. Definitely worth the little extra money we spent to stay.

By far the best designed room I've stayed in! First of all, great location and easy reservation/check in. Breakfast was very good, staffwas friendly. The room! Wish I'd taken pictures. Fairly new everything with lots of innovative touches for a mid size hotel. Would be great for longer stay but our one night was great. Good mattress, linens and tech adaptations for travelers to easily settle in.

Great staff. Easy check in. Comfy bed. Loved the shower! And pizza hut delivered!

Worth the extra cost for a clean room and breakfast. This was out of my normal group of hotels but I really need a break from them and well worth it!

Clean, friendly and decent atmosphere. This is a newer hotel so everything still seems fresh. Friendly service, nice fitness facility, clean and comfortable room, good breakfast selection. One of the better of this type of hotels.

Absolutely loved the beds!
Staff is Absolutely perfect!
And I highly recommend the odd number room's for THE GORGEOUS SUNRISES!!

The staff at this hotel was so awesome, especially Heather a housekeeper. Words can't describe how nice and professional is was. Thank you Heather for being such an awesome person.

Customer service was wonderful and accommodating. Our rooms were perfect and clean!

We loved this hotel. Room was nicely laid out. Breakfast buffet was better than most for this type of fate. Yummy cinnamon rolls! Helpful desk person suggested a great place to eat in downtown Williamsburg.

Lovely hotel, wonderful staff. Seem less checkin and checkout. Rooms pretty clean, hygienic. Nice smelling sheets. Great experience!!

Safe for solo women travelers.

Located right next to the Cumberlands campus.

Only downside is google maps location for this hotel is wrong so it would take you to the rear end of the hotel where there’s no real road that leads you to it.

Breakfast is from 6:30 to 9:30am so a little difficult to get to if you’re a late riser.

Much more comfortable and providing than a lot of high end hotels that cost twice as much! The complimentary hot breakfast was a nice touch. Food was very good and fresh, much more than you would expect from a free breakfast. Biscuits and sausage gravy, vegi omelettes, fresh pancakes and cinnamon rolls. I will def be staying here again next time I'm on the road!

Very clean rooms with nice comfortable beds. Appealing all around. Free breakfast is reasonable. Good clean swimming pool. Location is ideal since it's located right of Highway I-75

The hotel is very nice, the room was clean, the breakfast was exceptional. We did have an issue with the AC (wasnt working) and the hotel was very busy and we could hear people in room upstairs. My wife and I had two nights booked, we decided to not to stay the second night rather than switch rooms. The hotel staff and management went above and beyond to ensure we were taken care of. Even though we left, we still would stay there again on another trip. 5 stars for Very nice staff, clean and they customer service was exceptional to take care of issues. Thank you holiday in management!