CarMax

EXCELLENT!!! - their customer service overall is and has always been fantastic. I have been a customer for over 16 years, and I keep coming back, ad their service quality, and cars have never let me down!. Matias and Jermaine, thank you for going the extra mile, and not giving up without trying before! Much much appreciated!

Great experience with Jose Leonel Espinal! You deserve the presidential stars!!! Thx again for my wonderful experience! An easy one two three and you are OUT!

It could not have been an easier and straight forward process to sale my VW car. I received a better offer than expected for it the same day as I requested it online. Then I was asked to post all necessary documents on their website, they were approved and then made made an appointment for the following day. At the CarMax location, they reviewed the car documents, inspected the car, and I left with the offer amount check in my hands within 20 minutes. I couldn't believe it!!!

Fantastic experience all around. My appraisal was done very quickly. From the moment, I accepted the offer to the moment that I was leaving Carmax with my check in hand I don’t believe an hour and a half passed. Great service everything done in a timely manner, and everybody was very nice and respectful.

Mario, Christian, the young lady in the business department and the maintenance team were very helpful. Mario answered any questions we had about the vehicle and after my pre-approval, he took care of the paperwork over the phone so that I could just come in and sign the documents. My father and my husband were able to test drive the car the day before because I couldn't make it due to illness, so I was able to videochat and ask questions then too. This is my third car that I have bought from CarMax and that is why I keep coming back. The convenience is that I can research the vehicle history, accidents, mileage and features on the CarMax website, so by the time I get there, I pretty much just sign and drive. The vehicles are good quality and thoroughly inspected. The extended warranty also covers any major repairs such as the engine and such, up to 150,000 miles or 5 years, whichever comes first, so it is definitely worth it.

My experience was great as usual. However working with my sales rep Mr. Ray/Rey made it exceptional. He was VERY knowledgeable on the process for my deal. I had to bring the vehicle from another location but he made sure it happened with grace!!

Cindy Croake is amazing car salesman I came in in a bad situation that my car broke down and I needed to get a new car to go to work the next day she sat down with me. We had a great conversation

She know how I felt about certain cars. She knew that I was all about owning another Mazda. She worked hard and found me the one that was not in her dealership and was able to hold it for me so I could drive an hour and a half north Florida to pick it up at another Carmax.

She was always there from the beginning to the end. She called me when I got to the other car Max told me everything that we were going to do and get me into my amazing Mazda, Miata club, edition, beautiful car, great choice that she chose for me and it drives like a dream well-maintained.

If anyone’s reading this and you’re in the Miami, Lakes or Miami and you’re in the market for a vehicle please go to her and she will definitely take care of you easy to talk to quick on responding back text messages and answering phone calls

I had Sheila as my agent. She was extremely nice, persistent, honest & caring. I basically got my car within the same day.

It was a very easy and painless experience. I would have done it a long time ago if i would have known it was so easy to sell my car.

I've sold two cars to CarMax in the last 4 months and I've honestly had an excellent experience in both instances. They offered me reasonable prices for both cars and the next thing I knew I had a check in my hands and was ready to go! Thank you CarMax!! Greatly appreciate doing business with you!

Matis is amazing. He helps me a lot. He deserves a raise. He does a great job at what he does. I’m so thankful to have met someone with such good customer service. If anyone ever needs help with anything, please see Matis; he is awesome.

The inventory is excellent and the people are awesome. Mario, Joshua, Lily & Bernardo all took great care of me.

Excellent customer service, friendly sales person (Jessica)! I would recomend your company to all of my friends and to Facebook. Huge thanks from both of us, me and my wife!
Happy Holidays with the best wishes and the best success!

Fast and easy. Done deal in minutes. Good pricing. Reliable. Friendly staff. Professional attitude. Sold one car with them and two got appraised in near market price.
Good to have them working till 9 pm.

From the moment I arrived, the Carmax team was very helpful and efficient. I originally had an online offer for my vehicle. The process was super smooth and quick. Out of other competitors, they offered the most. I was able to buy a vehicle that I've been wanting with no additional money down and I was able to save on taxes. Overall, a great experience. Would definitely recommend Emilio Perez if you are into buying a car. He's been there since 2011 and is very knowledgeable about the car buying process. Every question was answered and I left a happy camper.

Came in for in appraisal, they were very polite, curious and willing to answer all my questions. Really had an amazing experience in the process.

Outstanding customer service, after my experience at the Doral location I decided to try this location and the difference was night and day. Dee walk to the vehicle we me and we discussed the issues. The where some items we where not sure about and he ask me for some time to do some research. The results turned out better than I thought, saw I learned something I didn’t know. The staff in the business office was polite and attentive. Overall a great experience I recommend them 100%.

No hassle no money down, between looking at the car, closing the deal and driving away less than 2 hour,, the salesman Bernando just the right person,,💋❤🇩🇴🇱🇷🌹🙏🏼Happy Easter

Great service. The staff ensured the process went smooth.

Sheila it’s an amazing salesperson. I bought 3 cars with her so far. She is very professional also a kind of friendly person. She will make your dream possible. I strongly recommend her. 🙏