NAPA Auto Parts - DARRELL'S AUTO PARTS

I had a great experience at NAPA/Darrell's and would highly recommend taking your business here. I went there for the first time in need of an atypical repair and wasn't sure if it was within their scope of service. They were willing to do the repair and really went above and beyond to help me. Here's a (verbose - sorry for that!) summary of my experience and what really stood out:

*Friendly and Knowledgable Customer Service
I called to ask first if they could do my repair. I was surprised/relieved when the woman I'd spoken with immediately knew that they could help and gave me a friendly invite to come on by. It was nice that I didn't have to go into a detailed explanation or wait for her to check with anyone. 20 second phone call, easy peasy.

*Excellent, Reliable Repairs and Friendly, Skilled Service Team
I didn't have to wait. They helped me out right away and finished the repairs quickly. I met the guys working on my machine - friendly, focused, and fast. I was impressed with their work as they were the !!!only ones!!! I'd found with the knowledge and skills to do the repair. Thankfully they got it running again!!!

*Fair Pricing and Trustworthy
I very much appreciated that they didn't charge me an arm and a leg. The cost was more than fair and lower than I'd expected. I get the impression they do their best in general to charge folks fairly.

*Awesome People!
As I was checking out, I had a really nice conversation with the woman at the front counter (I'm sorry, I should have gotten your name!). It's refreshing when someone treats you like a person instead of a transaction, and it makes a big difference.

I left happy (obviously) and grateful for the high-quality service I'd received. This is where I will be bringing my business in the future and recommending to others for auto parts/service.

Thank you all so much for your help!

Best customer service I have experienced in a parts store in a long time. Incredibly friendly. I didn't spend a dime but they went out of their way to help. Thank you

Love this family owned business. They are very professional in their work. They know vehicle's! Thank Darrell's/Napa auto for your work. 😁 Located here in Grundy county, TN. 👍👍

This place is great ! Super nice folks and excellent at exhaust work. My sons car is QUIET. Whoo Hoo !

They were very helpful and checked my engine noise to tell me what I should do to find out est it is.

Eric is the Best welder around and the only person I'll get to do my exhaust

Locally owned car and truck parts store, friendly customer service and fast service.

Fast friendly service at a fair home town price

Very helpful and had what I needed.

Great service friendly staff.

They are so friendly and helpful

Got on hand most anything you need

Very helpful.

Great people and great service

Will fix you up :)

Had exactly what I needed

good service and good help

Always helpful!

Good part store

Professional and Courteous