Spectrum Store

Great staff, attentive, courteous, knowledgeable. Was having issues with phone, Darlene listened to my issues, was through in checking different possibilities. Made a few adjustments and explained what caused the problems. Jordan and Octo both were informative and professional as well. Great experience

They are great employees and service.

If you have a problem do not try internet site fix get a hold of a human in customer service by pass the robot chat and get a real human on line your problem will be fixed

'Was expecting sub-par service but was pleasantly surprised:

Took some time, but got a service hold removed from the former owner and got my internet service that day after closing an account in another city/state.

'Gentleman who helped was very nice.

They were terrific..personable..extremely helpful..

I want to give a big shout out to Jason at the Centralia store! He has definitely gone above and beyond to help me with any problems I run into. He's always patient and kind. I would suggest never calling Spectrum's customer service, I have spoken to them twice and never get my problem resolved, always go see Jason and the other employees at the store!

Jordan at your Centralia Illinois location was absolutely wonderful. Got new internet pricing , TV, n phone for a great package. He was very patient. I was probably there for awhile but I am very satisfied. He knows what he is doing. Highly recommend him. Stephanie McManaman Spectrum Customer

Darlene was an absolute angel and beyond helpful after a frustrating 3 hours in the phone with customer service. definitely made up for the hassle

I have been a spectrum customer for many years and just recently began coming to store in Collinsville to pay my bill. I am amazed by the level of service your reps give to customers. A young man named Jordan, whom works at the Centralia store, was working he was SO polite and good with an older gentleman that was ahead of me. He is a great example of what Spectrum should be and an ambassador to your company. Great job, Jordan! Please acknowledge him, Kimberley!

Friendly staff great services in getting what I was wanting and needing

The women in there used to be so rude now they have excellent customer service

They were helpful in exchanging my box that got wet by accident

Mike went above and beyond to help us out with our business. I understand he was there from an other location. What I don't understand is why that location doesn't have wifi.

Quick and friendly service. However not there until 1:30 after lunch break each day open.

Very good place to do business very very clean and very respectable there people that work in there so I will do business with them again

These people are knowledgeable in what they do and are very helpful in helping you with technology.

Friendly staff, clean store, easy to find location.

Great staff at this location - they work very hard to please the customer!

Good customer service

Safe friendly and very much want to help rock stars alice