CVS

Pharmacy staff is wonderful and very helpful

Prescriptions always ready in a timely manner. Good communication and instructions from pharmacy.

Friendly staff... Informative pharmacist...and found what I needed for allergies.

Fast, convenient prescription filling

Horrible customer service

Nobody here knows how to do their jobs. My girlfriend has been forced to go without insulin and other diabetic supplies on multiple occasions because of them messing stuff up. Today is the final straw. Transferring everything away from this garbage establishment. Corporate needs to step in and do something.

I'm going to add my two cents worth and say that I have given up on CVS Maple due to the rudeness and lack of customer service. Much as I despise Genesis, I despise CVS Maple more, so I switched to the Genesis New Concord Pharmacy since I live halfway in between. Now it's a more pleasant experience to pick up scripts. No more mean waitstaff, rude phone manners, waiting half the day, or fighting traffic.

This is the absolute worst pharmacy I've ever been forced to use. I've recently transferred all my scripts to mail order and will never walk in this place again. Never have staff on hand. Closed due to no pharmacist on staff. Took 4 days to get a pack of birth control pills. I'm done.

Phone menu system is horrid and circular. Never giving you an option for person to person conversation. Very irritating music on hold while sales pitch harasses the caller. They need to go out of business using this model of customer service.

Extremely rude. Never using this again. I called about six minutes after they opened, and the girl who answered the phone was extremely rude to me off the bat. She asked what I wanted then instantly put me on hold. She talked over me, so when I asked what she said she got even more rude with me. Put me on hold again to tell me they don’t have what I need. She was very sarcastic and just mean the whole time. Tell me how you just opened and you’re already in a bad mood and rude to all your customers. Get a new job!!! I’m never coming to maple ever again. I recommend only going to South Town. They’re much nicer.

Terrible! When asked to speak with the pharmacist, we were told to just look it up on the internet how to use sugar testing supplies. Apparently YouTube is more qualified than their pharmacists! I hope they actually know what meds they are giving people!

The blonde girl "Jessica" working your drive through window last night (5/2/23) between 5 and 8 pm is EXTREMELY rude and unprofessional. First she told me she had no idea when my meds would be ready and refused to even try to find out. I asked several times if she could please give me a ballpark so I had an indication of when to come back, she was snappy and rude stating "I have no idea you will just have to call and find out." Why do I need to call when I'm sitting right in front of her? So, I left and called and low and behold the automated system knew exactly when my meds would be done. I returned an hour and a half later to Pick them up and again this girl was so rude. I was pleasant and gave her my information and when she returned to the window she shoved the clipboard at me without a word for my signature...which I signed and returned to her for her to subsequently shove a bag of meds at me and didn't say a word to me. Not thank you. Not have a nice day. Nothing. If this is how yall are training your employees to treat customers I'll promptly transfer my meds away from cvs. Absolutely ridiculous. I was incredibly sick and just wanted to get my medications. This girl needs to remove the stick from her nether regions and learn to be respectful. If I could give zero stars I would.

If I could rate it 0 zero stars I would. Just went to the pharmacy after waiting a couple hours. The lady told me I'm not getting my prescriptions tonight. Because there's only two people working the pharmacy and was so rude. I live out of town. This is sad service.

The pharmacist's and employee's working in the pharmacy are RUDE and very UNPROFESSIONAL. I wouldn't recommend this pharmacy too ANYONE. p.s. I've already switched pharmacies so I'll never have to deal with this pharmacy ever again.

If I could of rated 0 stars, I would have! This place is a joke. Prescription was sent around 1:30pm and automated service said would be ready in hour. Well guess what, it wasn't ready then or hours later! Stopped by around 8pm and pharmacy was CLOSED!! Reason was short staffed....they always have an excuse...there must be a problem with management for there to be so many issues...how about fixing it! This medicine was for a sick person! That had to wait another day to receive their medication.

The service is absolutely awful. Slow, rude, and with no trace of communication skills. I have been inside only to have my personal details yelled from the back of the pharmacy to the counter. The drive thru specializes in sending you out to wait additional time if you need to use good rx or update your insurance.

I will also be clear that anytime I enter this establishment without insurance I am given attitude and routinely disparaged from getting any kind of service. Will not return.

they were incredibly rude. told me my prescription would be ready in an hour went back four hours later to be told I would have to find a pharmacy with my prescription then wouldn't answer the phone... had to to go inside and stand there on hold with Walmart and force them to answer their phone so Walmart could fill it Walmart said they had been calling them all day