Big Bend Transit

It's chill

It's great to have Big Bend Transit Service in our county. Have met several of their drivers. Impressed with the transit drivers' personable skills, patience, and courteousness with passengers. Seemed to have established a rapport with frequent passengers. I was thoroughly impressed with their safety protocols with transporting wheelchair passengers. On one occasion, they alerted us when our loved one did not answer the door for an early morning pick-up. We were then able to dispatch needed help for medical assistance. (I appreciate that) With regard to timeliness, drivers are early at times as well as late sometimes. However, they still manage to get loved one to appointments timely. Their fees are reasonable. Just wish they had a better method to pay other than going to the office. Overall, I would recommend...

They are ALWAYS LATE!!! My son rides the Havana Express every morning to catch a Tallahassee city bus to get to school. He is to catch the 6am bus to the connecting stop in Tallahassee. This bus is constantly late, has yet to wait the 5 min for passengers at each stop as their website States, then because they are perpetually late they drive 25-35 miles over the speed limit to make the connecting stop in Tallahassee thus putting every passenger on that bus in very real risk. At this point all of their written information, whether a poster smacked on a Havana business or their website, is a lie. I have called the office numerous times to complain to get indifference on the other end of the phone. They will hear my voice daily until these issues are rectified. Gadsden County Sheriff's Office, FHP, and local newspapers will be notified as well. Ride at your own RISK.