Macy's

I did not want to miss the opportunity to recognize two of the most patient, kind and helpful Customer Service Associates.

I made a couple purchases in the Men’s department for my husband during the holiday season. Unfortunately, the sizes were off and I needed to exchange them for the right size. However, even though it is totally unlike me, I tossed the receipts. Soooo… upstairs personnel explained they could not make an exchange without evidence that I had purchased them, especially since I had also taken the items out of their original packaging prior to wrapping them in holiday wrap. Understanding fully the reasoning I headed to Customer Service downstairs. Sidney, the associate there tried finding the purchase on the computer based on dates I had given her. Unfortunately, for what ever the reason she could not locate the transaction. Another associate by the name of Joanne was in ear shot snd came over to help. Both of these ladies spent at least 20 minutes trying to find proof of my purchase while no making me feel bad or even thinking that I might be retuning stolen goods. They worked tediously trying to find ways of finding the info needed. Both Sidney & Joanne put me at ease with light conversation in between looking, never giving up on the search. Finally, they were able to find the purchase and allow me to exchange everything for the right size. They exhibited extreme patience and smiles the entire time. Their Customer Service was amazing!! They never gave up and did not let me get frustrated and walk away and give up ether. Macy, thanks for providing your employees with excellent customer service skills. Kudos to Sidney & Joanne!

A moderate to big size macys located at exton mall. It used to very happening store , due to the mall becoming ghost mall the crowd is reduced a lot in the store. But still staffs at service are and all across the store were active and sad to see less crowd. Customer support the BM store always better for local community. I prefer the store instead of online and will do so till the store lasts here. As a collection wise you can expect a regular macys product selection. I try to do a store pickup once in a while and love the size and collections in the locations.

Despite the fact that Exton Square Mall is pretty much dead, this is one of the to performing stores in this district. It has a beautiful escalator atrium, a gorgeous furniture gallery, and a pristine vintage elevator.

Great place for quality clothing. I purchased a nice green vest.

Rubina Bashir she is amazing and very helpful.
Highly recommend her to everyone

This is a review of how great ANITA was.

The moment myself and my mother walked into Macys through the men’s department this past Saturday 7/77/23, Anita was beyond helpful. She was working in the men’s department yet still helped to point us into the right direction for the other department we were looking for.

She totally knew her stuff with the Macys card and was super informative. We really appreciated her telling us all
of the benefits of the Macys card.

Friendly, professional, and a super sweet person.

I wish there were more Anita’s out there- stellar employee.

Such an enjoyable experience.

Giving this store 5 stars purely because they somehow remain open in the Exton Mall Apocalypse.

Easy to pickup packages. A bit far from my home but it works

Great store! Don't shop there often, but when do. I am always amazed of what Great deals I get.

Haven't been there in years, was very surprised to find so many bargains

Good variety of clothes and very good discounts as well

I love Macy's....... One of my favorite of the few deratment stores left. The one in Exton. Is bare and sad... But the one in K.o.P. is still a good one.

We love to shop at Macy's. They have all the name brands and the store and dressing rooms are clean and orderly. But the best part is the salespeople who are pleasant and helpful. The gentleman who helped us in the men's department at Macy's in exton mall was extremely helpful and pleasant. I plan to shop to here again soon.

Had a nice little walk through. I love the lighting in there. They had this one jacket that was straight up on sale and pleasing to the eye. I did not get sprayed with perfume, however oh, that is actually how I prefer it so, A+ on that one.

Rubina at the Macys wonderful. Always helping with everything

Gabby (I hope I’m spelling her name correctly) from the fragrance section is a super hero

Excellent service in hat department.
Salesperson immediately asked if I had a Macy's credit card in order to get a percentage off the item. I hadn't used it in a long time; but, she took the time to renew it. Voila! Discounted significantly.

Picked up some cologne for my husband for Christmas. I was waited on by a sweetheart named Steven. His customer service was amazing and greatly appreciated. I had 3 different scents suggested by a friend I grew up with. I wasn't familiar with any of them and I needed to smell all 3. I requested some coffee beans to clear my sense of smell between fragrances, he accommodated that. I chose the one that I thought suited hubby best!

A couple months ago I worked with Elizabeth McDonough while looking at a mattress. She is very knowledgeable, genuine, and a pleasure to work with. I highly recommend seeking her out to help you when shopping in the furniture / mattress section of this Macy's

The store and staff were nice. Wide variety of products. Macy's cancelled my wife's credit card without telling her and after having an account for over 40 yes she had to apply for a new account.