Jan Phillips - State Farm Insurance Agent

If you are seeking insurance from State Farm for the first time or if you are a current State Farm client who has not received the level of customer service you expected, please visit MJ Mondragon at 3612 W. Sunset Ave. Springdale, AR 72762 . Her professionalism is outstanding; she goes above and beyond to answer all of your questions or concerns to help you with any situation you may be facing. You can be assured that she will not treat you just like another number, she will get back to your calls or messages the same day and will make sure you are left with no doubts. MJ has proven in my experience to be the BEST at customer service, and I know you will have it with her.

Sheila has been great over the last four months. She has been kind, empathetic and quite a therapist for me through this experience. We had a small fire that turned our house upside down for four months. There have been challenges along the way, but we were always made to feel that if we needed ANYTHING, we could just call. In my opinion, that's important when your family has been displaced for the first time, ever. We greatly appreciate everything.

We have been with State Farm for decades!! Deb, our agent, is the best. She is always available, honest, informative and has our best interests at heart. Recently did our homeowner review and learned about Ting! What a great service provided by State Farm! Thanks Deb and Jan for all you do!!!

I had a meeting with Berenice Roberto today to discuss my home insurance renewal. She was very thorough and went through everything and when I left I was satisfied with the outcome. I have been with State Farm many years and this is the first one on one meeting with an agent to discuss my house insurance.

We have been customer's of Jan Phillips State Farm for many years. Through those years Jan and her team have been fantastic to work with. Easy to contact and sincerely committed to taking care of their customers. Specifically I'd like to acknowledge Sheila Hall, who consistently provides amazing customer service!

Jan Taldo helped us with our latest insurance policy updates. She was quick to respond, friendly, and courteous.

Jan Taldo is awesome. She is quick to respond and explains available options. She takes the time to listen and treats you like a person not just another client. Would recommend this agency to anyone!

Amanda and MJ are rock stars! Got my policies set up after I moved and even helped me with some trouble I had getting my insurance verified with the OMV. Awesome and friendly folks here! :)

Sheila went above and beyond to help me get an issue with my autopay taken care of. Rather than emailing me, she took the time to call me and clarify what the problem was and how it was going to be taken care of. She called me a 2nd time to update me on what changes were made and made sure all the information was correct to fix the problem. She was very friendly and helpful, I enjoyed working with her today.

Sheila was awesome and proactive and followed up every time. Made the process easy for me and I always felt she had my best interest in mind.

We love MJ MONDRAGON! She has been helping my mother, sister, boyfriend, and me in the past years until now. She was very helpful and professional. She is always there for us whenever we needed her! We like Jan Phillip's State Farm Location in Springdale the best!
I used to go to the one in Fayetteville many years ago, but I hated it there so my sister recommended me to MJ. We have been her customers since 2019, but my sister and my mother have been her clients for a long time way before me. We love her!! Thank you so much for your excellent service! Thank you so much for all your hard work. Keep smiling and keep shining:):):)

Sheila, with Jan Phillips State Farms, did a wonderful job in resolving a situation which had arisen with a claim which was inadvertantly placed on the wrong property location in a Loss Claim Report. I could not get it resolved but Sheila was able to. Great job!

Jan was very friendly and explained different aspects of my policy. She was not pushy but gave me choices. I enjoyed meeting and visiting with her.

MJ was wonderful: She took her time, reviewing each bill with me from the beginning of my insurance relationship with State; She clearly answered and explained all my other questions; she took my payment and set up a direct debit on the date that all my money hits my bank account; She reviewed my account for savings and discounts including mileage, my son' GPA and our safe driving records!! It was the my best insurance call that I have have in the 48 years that I have been buying insurance for me, my family, and my businesses!! State farm is their ROU because MJ, who I do not know is an incredible forward facing customer service representitive; I have a PhD in Business and an MBA from Purdue University: It is remarkable to find an all-in-one customer service Rep who knows all they should know and is an on the spot problem solver; someone who doesn't require transferring me for assistance!!

My family owned a printing business in Chicago that printed the old plastic state farm insurance cards and affixed them on to the business forms. Later we evoled to laminating printed card right into the forms so that a customer coukd peel the card right out of the form. My uncle had the patent for that process. My family had always sausage State Farm is the Best!! Thanks to MJ, I experienced what the best really means!! Thank You!!!

Jan T. was perfect for us. Very personal and very sweet. She took care of our needs very well!

Sheila was great and walked me through the claims process every step and made sure to check in with me when it was completed. I’ve used State Farm for years and they have always treated me great

Berenice did a very thorough review of my mother's home owners policy and saved her money while getting extra coverage she didn't have before. Thank you so much!

After an unsatisfying experience with the big city Agent, I transferred my business to Jan. They answer the phone at 4:58pm and strive to get the job done right! MJ Mondragon will make sure you are taken care of on the spot or work until the job is done and will follow up to ensure completion of your request!

Had an over the phone review with Jan Taldo this morning. She filled us in on all the changes and a policy review. Great review and requested responses.

MJ handles all of our insurance needs with great professionalism and timeliness. My partner, her family and me all use MJ because of her great service. I highly recommend using MJ.

I want to thank Jan Phillips' assistant, Sheila Hall, for helping me navigate my insurance claim after my house fire. She has been there with me all the way, and I appreciate her help so much!