Black River Electric Co-Op

I live on the Black River. Their system is reliable as can be possible for a rural Co-Op because they trim the tree's back from the lines. When a storm comes through and lines are down they have enough people to restore power within the same day. Great company to work with.

Been pretty good. Responsive when they are needed. Rates are reasonable, and you can call and get a person to answer the phone when you need them.

Great customer care and reliable service. Always working to better their service and the community they serve. Thank you BREC.

Appreciate all the hard work this weekend getting the power back on. You have great crews. Thanks!

Been a customer for 27 years and never a problem always very helpful

Thank you so much for getting power up and running!!!!

Wonderful customer service.

Banditos

Even if you have been a member for a long time they still rip you off like if you go from regular billing to prepay it costs more for that service and they don't care if you lost your job and Missouri passed the law that says they cannot shut your electric off from November to March and they don't want to obey the law

Usually I really like BREC, Im on the prepay and it's great, but if you have an outage good luck getting ahold of an actual person. The website says they're manned 24/ but I cant get past the automated system. It has an option to talk to an operator, it says it transfers to an operator and Im on hold for a few seconds then it just goes back to the automated system. Ive tried multiple times to talk to an operator, but it always sends me back to the automated system. I just wanted an idea of how long the power would be out since it's already been out several hours and it's getting really cold.

I’m never one to leave a review but this past experience was incredibly rude. I called to ask about my bill being higher than normal and the billing lady kept cutting me off instead of just listening to my question then hung up on me. Definitely could use better customer service. (I’ve also had issues with not getting my eletric turned back on for multiple days in the winter)

Poor customer service. They turn off the phones so no one can call in and check on outage updates. Going on day three with no electric. Family has to move out of their home and seek shelter with family members. Used to be a good company back in the day. When all these insurance claims roll in from busted pipes etc maybe they will up the game and improve the way they do business. Poor excuse for an electric company

You guys are horrible this has to be the worst electric company in the world and I lived in Florida I am going on 3 days without power púber a few feet of snow is ridiculous and uncalled for if we were able to switch electric companies I would I am considering moving just so I can have Ameren be my electric company

They trimmed branches in January and we are about to May . 5 phone calls and Townsend came out still a mess . Never again. The electric service is great though.

VERY PRICEY electric! Their electric will put you in the poor house for sure. And they have NO cold weather rule like Ameren UE does, so when you get your 800.00 electric bill, you better be able to pay it or you WILL be turned off! I am SO glad I live in an area serviced by Ameren now!

Each time I call to set up service and select talk to member service representative, I hear them pick up and then they send me right back to the main automated menu. 8x now.