Mini Mall Storage

Cassie is the best. Great Cust service and a super friendly personality. Every place need a employee as funny and well informed about there business.

This is the best storage unit I have ever rented from. The staff is so friendly, I can talk to them for hours. I definitely recommend that everyone come here and re t from them.

The woman who helped me get my unit Cassie was very friendly and super helpful. 10/10 service for sure.

Cassie was a great help and very friendly!! If you need to rent a storage go see her.

I have stored my belongings at this location for almost 2 years and I must say that I have never had a single issue. When the tornado ripped through the storage facility, I was notified immediately about the status of my unit. Despite living across the country, I was assured that things would be taken care of and I received frequent updates on the repairs being done to my unit. I recently came into town on a last minute decision to move my belongings out of my unit. I arrived on the 30th and contacted Karman asking her if I could finalize my “Move Out” so that I wouldn’t be charged for the following month. Without hesitation and with less than a 24 hour notice, she finalized the move-out and I wasn’t charged.

I have been dealing with Karman and Emily for quite some time (at times in less than ideal situations) and I have had NOTHING but positive, professional interactions with them. There’s a level of professionalism that deserves recognition and those ladies deserve that and then some! I recommend anyone in the Tipton County area to use Mini Mall Storage. After seeing a few negative reviews, I must say that as long as you are a RESPONSIBLE ADULT and keep them up to date on your banking info and phone number, you will not have a single problem!

In April 2023, like much of Covington, Mini Mall Storage got hit with the EF3 tornado. Since then they have repaved the storage parking area, repaired all of the fencing and electronic gates, repaired the storage buildings, and installed new cameras lighting and security system.

Karmen, at the front desk, has been extremely helpful. She is very patient and easy to work with. She helped with the paperwork, allowed me to pick the particular parking spot for my RV, changed my gate code multiple times (haha), and setup my monthly auto-pay so I don’t have to worry about forgetting about it. In a world where good help can sometimes be hard to find, she has exceeded my expectations.

I can highly recommend checking out Mini Mall Storage if you need storage space.

Emily has been the steady hand since APC was bought out by Mini mall. She provides excellent customer service and exudes all great qualities that you would look for in a customer service rep. She handles business in a timely manner, and always follows through with any questions or concerns. Without her daily presence, I would be lost, and I am so thankful that she was able to ease the burden of this whole transition. She is a gem, and I'm so glad that she is always able to assist me in any matters necessary. Our units hold very valuable things, and I can tell that Emily is compassionate and cares and wants to be sure her customers are well taken care of.

I love the girls, Karman and Emily,
they are some of the best employees I have ever dealt with. I was impressed with the way all of
your employees handled the damage from the tornado that hit in March. They made the whole process bearable and easy to handle. Thank yall so much.

The office staff was helpful and professional. I will definitely do business with them again!

I dealt with Karman Clark, she made it very quick and easy. Highly recommended

Emily is very friendly, professional, and was very helpful! I love always coming into my storage at the Covington store to pay my monthly bill!

Very nice workers and great service.. Thanks

Was always friendly and helpful. They offer to add their rentees' names to a call list, to remind them when payment is due each month.

Karman was amazing. Very polite and friends yet professional.

Very Informative! And Quick

Karman was awesome ! helped me out so much !

Friendly staff. Code entry and exit. Lots of units.

Gina is a very nice person.

Damn good 👍

Great customer service!