Groom & Sons' Home Center

I just want to acknowledge Josh and Jeff They took excellent care of a customer. I work at a different store in the same town. Josh and Jeff went above and beyond to make sure this customer was well taken care of, even when the original product was not purchased from their store. Great job. Customer service done right

Brandy provided excellent customer service! She was very helpful and knowledgeable. She assisted me in purchasing two Stihl products.

Very nice store, kind of a cross between the well stocked hardware store you remember from childhood and a patio center. In a good way, helpful friendly staff , excellent selection. Your spouse will be miffed if you go without them...

Ashly was incredibly helpful and went out of her way to ensure we had the information we needed!

kelly was patient, knowledgeable, helpful and friendly. I drive past a Lowe's near me and go the extra 10 miles to go to Groom and Sons. everyone there is knowledgeable and friendly. Glad they are in our area. thanks to all who work there for being so helpful especially thank you Kelly.

File this one under “Pleasant surprises about moving to Mabank that you never would have expected.” So if you’re coming from the cities (I’m coming from Austin), this is what customer service in a home center type store looks like. Here they don’t just tell you they think whatever you’re looking for might be on aisle whatever, they actually go with you and help you find the things you’re looking for.

And they’ve got a pretty broad inventory - there aren’t a lot of goods you can’t find here. I also like that the location hosts a farmers’ market every other Saturday.

Kelly Byford advised me on paint and primer and application on August 10 and she did an excellent job. I will go back to her if I have any questions or need anything more. Thank you.

I needed help with a broken key fob and Ashly and Kim worked for about 1/2 hour trying to fix my fob. It now works fine and i am so glad that it works perfectly

Becca was a huge help to me what great customer service.

I would like to thank Kim 8/27/2023 for her knowledge and professionalism assisting me for a oil based paint removal tool.

It’s nice having a small place to just run in and get something.

Such and amazing person, great quality service.

Groom and Son is by far the best hardware store in the area in my opinion. I don't know about everyone else, but while the "big box" stores have their place, I'm at the point my life where I avoid them at all costs as a general rule.
Groom and Son is exactly what I want. Great selection like the other place, but THE PEOPLE make the difference! There are people everywhere in there that know where everything is. AND THEY ARE NICE AND GOOD AT THEIR JOBS!!!
Figure this our big stores. There is a growing number of us that will pay a few cents more for quality rather than quantity.
I mean let's face it, if I spend $100 at the big place and it takes me twice as long to navigate the process of shopping there, why wouldn't I go somewhere else and pay $105 and leave quickly and with a smile on my face rather than an ulcer in my gut. The money is negligible at that point, and nothing that we buy is worth the work that any of us put into the money that we make (which won't change anytime soon).
THE PRODUCT ISN'T THE ANSWER!!!
PEOPLE MAKE THE DIFFERENCE IN A GREAT EXPERIENCE!!!
It's pretty simple really,
Great place.

I really like it in 20 minutes in and out I got my load they know what they doing good place good people

Kelly Byford was very helpful with our paint needs today. She was very friendly and professional.

Better than lowes on customer service and friendliness

As I always say great service no matter what I need they know where its at and the best part they do t give u directions they show u thats my kind of service
Lowes can't do that your lucky to get somebody that k own what your talking about I have said my peace.
But drop in next time u need something u will see what I mean.

Sad to say but was very happy to find the product I needed compared to Lowe's down the road. I believe Lowe's management is more interest in their bonus than keeping customers stocked on items. Thank you Grooms and Sons for being there with the product I needed.

I grew up here in Mabank, and I remember going into this store as a little girl , not knowing what anything was but I loved going!! Now I am Blessed to be an employee there, I’ve never had management that was ran so professionally, but also laid back, almost like a second home. I find myself exited to go to work . This is by far my favorite place to work and Shop !!! Way to go Groom and Son’s!!! I can’t wait to see where this takes me .

Kimi was super helpful and very knowledgeable about the products she sells.