BMO

Online they seem to be pretty efficient and together.....

Fácil de llegar

Not a very good experience so far trying to take advantage of an online incentive to open a new account. However a woman named Juana De Row at this location did some work trying to help me so it's not all bad. If you are thinking about opening a new account to get a $250, just make sure you read all of the fine print.

I had opened up account because of how easy they made it sound. Made my minimum deposit in the time given. Recently set up my direct deposit and my account was closed for "Lack of Information" which she couldn't tell me what information was missing. Never got a phone call, letter, email or messenger pigeon at the very least. Would definitely not reccomend them at all. All they have to offer are witty commercials to spark interest.

Absolutely the worst customer service I have ever experienced from a functioning business. Intentional phone call hang ups, unable to locate their own site documents, zero collaboration with other banks to release or process funds. DO NOT GO HERE

This could be one of the worst bank branches anywhere. Their customer service is abysmal. The way that banking happens since BMO took over is so difficult compared to Bank of the West. And the people who work here make it even worse. Stay away.

Worst banking Karen experience. Lost my wallet so no license, but had my US passport... The manager and the Karen represent was suspicious of the signature and the fact that i didn't have the driver's license really sent them over the edges ....
They called the customer, that verified everything but still wouldn't cash
the check..... Then they refused to let me withdraw money from my own account because "something just wasn't right". 45 minutes gone

If I could give it 0 stars, I would have. This is the worst experience ever! We're new to this bank - tried setting up online banking and it won't recognize the log in and locked out. I've currently made several calls to get it resolved. Currently on hold for almost 2 hours!!! I'm ready to refinance elsewhere.

This is a bank for people with lots of money only that way they dont know when they still money from them but if you are a regular hard working person that needs all the money you deposit i suggest you take your business elsewhere and i dont know about the customer service in all branches but the one down town san diego is As bad as it gets good luck to anyone that already has an account there. im taking my money some where that is safe

Many past Employee's of this Bank leave after a short term due to one particular Upper Level Manager who discriminates against male Employee's and makes for a hostile work environment.
His last employer, Chase Bank was sued by former employee's due to multiple violations of Employment Law as well as FRAUD.
How such a lawless person can remain in Upper Level Management (especially with a Criminal Record) is mind boggling. But sometimes making money is all a bank cares about.

Terrible bank. They are so slow with bad customer service and always have one teller. Its 1230pm and only had one and turned me away from depositing because they had someone in front of me who will take awhile. What??

Bank anywhere else if you can this bank is horrible
Customer service non existent and they have a lot of fees

Wish I never opened an account

Spent about 45 mins with a business banker named Raul Velasquez, tried and apparently my account was not processed properly as i can not get online access, both online customer service and Raul say i now need to come back into the bank so they can fix their mistakes, i am not happy at all and do not recommend this branch to any person who values their time

Hate this bank. Bank of the West is the worst. This location has incompetent employees. The customer service is terrible!!