CVS

Beware of Britney....

With the exception of 1 individual pharmacist named Britney, the staff at this location was friendly and helpful from my experience there this evening.

I have a heart condition which is easily triggered by stress, and quite inconveniently, the drive through window happened to be closed tonight. (Odd, right?)

I called the store to request additional assistance at that point, and even after explaining my condition and my inability to complete my transaction inside the store to Britney, the pharmacist who answered the phone, it didn't stop her from giving me an unnecessary attitude and hanging up on me.

I called back to continue my inquiry and also inquired about why she hung up on me during the 1st phone call, and she immediately gave me an attitude again. "Hold on." Followed by "*click*" is what I heard, but apparently "come back to the window and I'll be glad to get your medicine" is what she said, according to her. I said "I didn't hear any of that, but okay, I'll be there in a few seconds", and I was only hung up on again. I feel like this somehow solidified my suspicion of how I believe my first call was ended.

She didn't come to the window to assist, but had another rep to assist me. I gave them my payment card and expressed my dissatisfaction during my phone contact, and explained in more or less words that the attitude was not only totally unnecessary, but also triggering my already unpredictable condition, and that Britney should be made aware of her negative effect during this transaction. When the attendant went to process my payment and get my medication, Britney got on the com and continued with her attitude, then basically told me that I had my medication and that I could leave, but I informed here that I was still in the process of paying, and waiting for the medication and my payment card to be returned to me.

I received my medication a few moments later and was able to speak with a manager about the incident, which was a succinct, pleasant, and cordial conversation.

Though my experience with that 1 individual was far less-than what I would expect from someone in customer service, I did receive kind, professional, and overall good service from everyone else.

I understand having off-days, but please keep in mind; you never know who you may be dealing with, or what THEY may be dealing with. 5 stars to the regular staff and to the location itself, but perhaps some professionalism or sensitivity training may be in order for the individual(s) who may need it.

I was so impressed with a young man named Luis (sp?) when I visited cvs today. He was busy stocking shelves, but had a sign of where to find him if you needed him. I did self checkout and needed assistance. He was there immediately and was so polite. I haven’t seen an employee of his caliber in this store in a long time. He’s a keeper!!!

Wanted to leave a positive feedback for Seth at CSV Pharmacy from my visit on April 28, 2021, Seth looked and acted in the most professional manner when I dropped off my prescription and when returned a couple hours later for pick-up. I was impressed when Seth remembered and turned to get my prescription before I reached the counter, made me feel important - Great personal customer service!

CVS is one of my favorite stores to shop… not just for the pharmacy….

My visit to CVS today was great.the gentlemen greeting customers was very helpful and professional .the store was clean and tidy.much improved and needed experience from this location thank you!

The pharmacy staff and front store staff are great people who are dedicated to quality customer service. Best pharmacy in Asheboro.

Yall really should be directing your anger at the corporate shills who make way too much money without any idea how to run a store

Love going to CVS the employees are friendly and helpful

Aileen took care of me amazing great job please hire more people like her !

Cashier Aileen amazing patient and kind great service thank you

CVS has the medicine I need for aches and pains or cough and colds

Nice drugstore! I visit often to use my Xtra bucks!

Great

It's good lots of stuff

In north caliroina

I'm only going here because my insurance is connected to CVS. I cannot speak for every employee but most that I have come in contact with,whether on the phone or inside the store, are rude, unprofessional, or just didn't do their job. They act like no one's medicine needs to get filled any time soon. I hope my insurance changed again so I can switch back to Walgreens. I used to go to CVS all the time but in the last 5 years I have been with Walgreens until I had to switch back. I never leave bad reviews but enough is enough.