Kiss Carpet Design Center - Harbor Springs

Exceptional experience. We had another carpet company come and look at our home, not impressed. Went to kiss carpets, and every interaction from walking through the door until the last installer cleaned up and left was Excellent! We re-floored our entire home with both hard floors and carpet. Heath came to measure and explained our options. Austin was a true craftsman, installing the hard floor and Dave and his crew did a perfect job on the carpet. Mike in sales was responsive to our questions and kept us updated for all scheduling needs. Every person from Kiss was polite, professional, and very knowledgeable/skilled. Highly recommend!

We recently remodeled our living room, and had the pleasure of working with Tiffany at the Harbor Springs location. The choices were endless, but she was patient and we ended up with exactly what we wanted...on budget! The installer Chad was prompt, courteous and professional. I would 100% recommend Kiss Carpet, and will definitely be using them for any flooring going forward.

Jeff did an amazing job making sure everything was right with our new floors. I don't have a before image, but picture a frat house in the 80s, with carpeting that had never been cleaned, and had soaked up decades of beer and dog hair.
It took my wife and I an awkwardly long time to go through pretty much every option, as I didn't realize how many flooring choices there were. Jeff was very patient while we spent months deciding between hundreds of different options. When we finally made a decision he got the install scheduled a lot sooner than I had anticipated, which was a pleasant surprise.
I definitely recommend Kiss Carpeting if you're looking for new flooring. Jeff made everything super easy, and even sent us updates with photos of the progress while it was being installed. I can't say I have a bad thing to say about them, everyone I worked with there was incredibly friendly and helpful.

We had the pleasure of working with Jeff Ingalls and his competent installation team. We chose a soft Berber and we are very happy with product and service. Received a call prior to installation letting us know who exactly was coming and details. We highly recommend this business!

Purchasing carpet can be an overwhelming experience. You’re looking for a product that will compliment a room, easy to maintain and last a lifetime…for some! Jeff made this process easy and was an excellent communicator. Kiss is very fortunate to have him as an employee. I would recommend him 100%. Along with Jeff our installer Gary was also outstanding. He explained to me how he installed the carpet the original way (stretching wall to wall…which takes longer) instead of the easy way out. I will always return back to Kiss for any flooring projects!

Had a wonderful experience with Kiss Carpet in Harbor Springs. Derek and Jeff were both extremely helpful with advice, and information. The install guys Scott, and Gary were friendly, knowledgeable, and incredibly hard working!
The final product in our home looks great! Only regret is not doing this years ago!

Friendly and efficient sales gal and installers. We really like our new carpet and are going back for more!

We had a totally positive experience working with Jeff Ingalls for the entire process of our kitchen floor installation. He was helpful and patient as I chose the flooring, made recommendations based on the condition of the (not level) floor, and actually helped with the tear-out when the 1,000 staples slowed the job down! The price was very reasonable and didn't change with the difficult tear-out process. I could not give a higher recommendation.

I made a call to this location because during my remodel, I ran two boxes short of Coretec flooring. Worked with Jeff Ingals. He was able to provide excellent pricing and was able to "save the day" by getting my flooring in on his next stock order. Thank you Jeff for jumping through hoops. Greatly appreciated.

Excellent selection and staff, from Tom in the showroom in Harbor Springs, to the amazing installers, a pleasure to do business with. I have been a designer for more than 30 years and have seen many installations, these men by far are the BEST. Would like to thank Kyle, Mike and David. So glad I stopped in the Harbor Springs showroom and met Tom Campbell. A completely delightful experience. Thanks KISS Carpet, will refer many and all to you in the future.

Jeff helped me with a flooring project at work and I could not have been happier. He was professional and provided a few options and helped me pick the right one out. The carpet was installed when promised and at s reasonable price. Ask for Jeff and you won't be let down!

I just stopped in to KISS CARPET the other day and was pleasantly surprised how my sales person Susie was so knowledgeable about all the questions I needed answers to. She was so happy to help me and it made the dreaded stop to inquire about what I needed for my project a very pleasant experience . No hard sell and I came away with so many great ideas that she suggested and feel very confident about my choices and also with Kiss CARPET.
In this day and age it is hard to find someone who will take their time with you and has knowledge about the products, design, and installation.
Thank you!

We are just beginning to plan our bathroom renovation, we’ve heard great things about Kiss so we made the trip from Charlevoix last week. We were not disappointed by the showroom or the service we received from a very friendly sales person Susi. What a great help she was, putting our minds at ease about the difficult decisions and just being a gracious advisor. We have collected some wonderful thoughts on the direction we are headed and we will be back! Keep up the good work Susi!

Jeff Ingalls was incredible to work with during a carpeting project. He was responsive, honest and worked hard to ensure our expectations were met. He was active throughout the life of the job and was in regular contact to ensure we were provided regular updates.

Had appointment but got backed up an hour because client before us was still there. Understood. We were going to purchase carpet and tile. Picked out nearly everything for job. Tom was supposed to get us samples so we could see them in house. Called two weeks later and still had not received samples. We had pictures to show details. Very serious about job. Had heard good things about Kiss Carpet. Had been told job could not be done until after 4th of July. Understood that. Tom dropped the ball, must have had bigger jobs he wanted to do. Never heard from him again. Really disappointed. Having said all this I would like to post an amendment. Within 10 minutes of posting this I received phone call from Tom apologizing profusely for dropping the ball. After talking with him I am convinced we can work together to accomplish this project. I will gladly write another review once we have completed project and I am looking forward to completing the project in a timely manner, convinced that it will be a pleasant experience for both parties. Have since met with Tom and we are ready to get plans finalized. Knowledgeable and thoughtful. Looking forward to seeing results.

We had Kiss Carpet install Shawmark carpeting in our residence near Pellston, MI. After about 6 months it started showing traffic patterns. We paid for premium carpet and were very disappointed. We talked to Jeff Ingalls from the Harbor Springs store. Even though he was not the original salesperson, he took control of the situation and made it right for us. It was determined that there was a manufacturing defect causing the problem. The carpet was replaced by Shawmark and installed by Kiss with no out of pocket costs for us. You won't get that kind of service from the big box stores! Thank you Jeff and Kiss Carpet for standing behind your product! John & Linda Vine

Needed flooring for a bedroom, bathroom and laundry room. Went to Kiss Carpet, talked with Jeff Ingalls, what a great salesman, took his time showing me and explaining the difference flooring's. Had it installed today by JC Springfield who showed up right on time, and had it down in no time. My experience with Kiss Carpet staff, excellent. Would highly recommend if you need flooring visit Jeff Ingalls. I know I'll be back!

Bought laminate vinyl flooring, Derek Sheeler helped us find the best product at the right price. Delivery was fast. Great service Derek was great to work with.

Went in for carpet 3 weeks ago and the staff was excellent. Very friendly and knowledgeable! Install looks great and I highly recommend it. I've already had a few people ask who handled the recarpeting job in my living room.

What a lovely experience I had with Susie and Kiss Carpet! Susie was very personable,knew the trends and I can not wait to start my Kitchen this Spring! Keep up the great work Kiss and Susie.