Tawny Katen Agency, Inc. American Family Insurance

When a person or business gives five star service than they need to be recognized. All the agents at American Family insurance in Alliance, NE have given me exceptional service in every facet of policy information to claims. I initially had Gabriel help me with my new policy. She was so helpful in advising me of my choices. She advised me to put a rider on the policy because it was so inexpensive to add on. It covered the cost of a new water heater when it failed a year later. The other agents were always there to explain how the coverage works after a huge hail storm the summer of 2021. They are always there to be the mediator between the adjuster and me. I have not had any negative experience with this agency. I feel they all have my best interest at hand. I would highly recommend doing business with the Alliance American Family insurance in Alliance, NE. I am a very satisfied customer.

Absolutely love dealing with tawny and everyone else in that office it is very welcoming and they always find a way to help no matter what the issue is so much so I won’t go to anyone else they truly make everything easier in my life

Best insurance ever! Tawny and her crew of insurance samurais give the best customer experience possible. I have had my insurance through them for a number of years and I hope to never change providers

Tawny is so easy to work with.Having a local agent is very important. Office staff are very helpful too.

Tawny and her crew are so knowledgeable and helpful!

Excellent customer service, super helpful!

Great service! Great staff!

Tawny and her staff are awesome!

Very helpful and friendly!

Great people. Great insurance.

Staff is helpful