Duchess

I always go to this BP/ Duchess gas station...the employees they have in there now, are a lot better than than the ones that used to work there... Just sayin .....

Kyle went above and beyond to help my wife and I as our battery had died when we turned off to get gas. Nothing worse than being stuck out of country with a car issue.

Thank you Kyle, you're the man!
Thank you duchess!

This store is clean, well stocked and well lit, like so many other convenient stores I've visited over the years. I encountered 3 different members of the staff while here and all 3 were great. They were very helpful to customers and all 3 were friendly and personable. The prices on the products were very competitive. They had a very large selection of snacks, beer and beverages. They also had some other food choices for those that want something without making a stop at a restaurant. I will make it a point to stop here on my next trip to Marion, OH.

Stale sandwiches, sour hard boiled eggs, and pretty decent iced tea. Let's face it. Their coffee is pretty darn awful and often out. Doughnuts much worse than used to be. Still a nice clean store with lots of good food and gas is good. A little cleaning and attention to quality could put this place over the top but nonetheless its pretty great as is!

I always enjoy going in there the staff is great Jamaica is extremely helpful and always very pleasant

Quick and easy to get in and out of and friendly

Quick in and out.

Good store. I got gift card there as a gift for my cousins wedding. Bit of a line up inside. Needed more cashiers. Not just one cashier.

The people that work there are 😃 Great!!

I’m a regular customer and come to this particular location several times a week, and sometimes a few separate times a day. I also buy most of the lottery tickets I play here, and about 50% of the time pay for them with a credit card, which recently has become statewide through a change in policy. I still occasionally run into clerks at different stores who still aren’t aware that credit cards are now able for purchasing lottery. I had never had an issue at this store until last night. I had been in earlier and got a few tickets, one of which was a 20$ scratch off. I lost on it and went back to get another, with still no luck, and an hour or so later I got another loser. This is pretty standard for me, since 20$ tickets are 1:3.6 odds of winning, so I was fairly certain that the next one would be a winner. I go back and a different shift are there, so I ask for a 20$ ticket, get out my credit card, and then asked for ID which I assumed was for the lotto sale, and after showing it, she tells me I can’t use it because the first name on the card was my wife’s, even though obviously the last name was the same. I tell her I share the credit card with her, that I frequently use it there as well as other places, and had used it a few times earlier at that store. This is the first time I have ever even heard of this, and when I was telling her all of this, she is extremely rude and that it’s now “store policy,” which I then told her was absurd and that this must have been a very odd time for a change in policy, considering it was about 10 PM and used it there an hour earlier. This was ridiculous, offensive, and totally out of her authority. If someone does happen to use a card that ultimately is found to belong to someone else and a fraudulent purchase is made, it has no bearing on the store, the employee who carried out the transaction, and is a felony to be handled by the authorities. In a hypothetical situation in which the 20$ charge did have to be paid for by the store, they would lose the 20$ from the sale, as opposed to all of the years of future purchases I would otherwise make by way of continued business, which now they have in fact lost by implying that I’m some criminal, but a very reasonable criminal who had a stolen credit card, but only used it for a 20$ purchase. Never going back.

I was just at Duchess on rt 95 1881 Marion- Mt gilead store on 8/8/20 at 2:25PM. There were two men behind the counter. One clerk had on a mask, and was wearing it correctly. The other African American had on a mask, but the mask did not cover his nose or mouth. What bothered me the most, was that I was supposed to get .20 change from my purchase. The clerk indicated that he did not have any nickles or dimes to provide appropriate change. I left the store, and went back in and watched . I saw some people giving him nickles and dimes, however the charade continued. Interesting way to steal from customers! A manager should watch this, and tell this clerk he is done.

This isn't the first time I encountered a lack of customer courtesy from one cashier at this location but this time she had enough to run her mouth about when SHE put the wrong pump number on her screen. I said pump 2 and she thought I said three. Originally I asked for 40 on 2 and quickly changed my mind to 30 on pump 2. She decided it was easier to just talk back and tell me I was wrong. With all those big windows, I'm surprised she didn't just look outside to confirm the pump. Telling me I was wrong crossed the line. I will be calling supervisors today because someone needs to teacher what manners are. You don't tell a customer they are wrong when they are clearly right. I wouldn't of said pump 3 if I knew I was on 2, common sense.

12/17/20
Hardly anyone wears a mask but maybe a few workers. Yet their sign says wear a mask to keep our stores open. If they dont wear a mask then we shouldn't either. Will be calling Better Business and health department!

Got pizza from here this morning and it was not done. Couldn't even eat it. I called and was told to bring it in. Didnt take my name number nothing I told her I was working and cant just run back in there she said when you get done bring it back. Ummmm hello by the time I get done it's going to be hard as a rock. Plus I live in galion. What a joke

Workers are always on there cell phone. I can never tell if the cashier is open because there’s always one of them playing there phone.

Wont be shppping at a gas station that tricks u into spending more with your fine print that u have to ha e a crown card.When I took 2 pops ba cl that I thought were 2 for 2, the girl was on the phone thr whole time laughing with a friend.nope, not for me!!

Wouldn't serve customers until after 12:05 am