Enterprise Rent-A-Car

My mom called them yesterday and made a appointment for this morning at 9am and they said they would have a vehicle for me in the morning. When me and my dad got there to pick up a vehicle they told us they didn’t have no vehicles for me to choose from. And the manager changed the date and time to another day after his employee made the appointment. My dad was pissed and so was my mom. So we left this morning and went on back home. Later on today me and my mom came back and she talked to them. It was a mess. After we sat there for a few minutes somebody just returned a vehicle they was renting. So after they got the suv in from the other customer they told us to call the insurance agent for him to unlock the rental thing to a premium since in their system my car was in the premium category. So the manager told us to come back at 4pm so he can get the vehicle ready for me and etc. So now we are waiting for 4pm to come so I can pick up the vehicle. So as of right now they are getting a one star from me.

Update date October 27, 2023

When we took the rental car back the manager got everything straight. I am will go back again if I need another rental or to buy a car from them. I really loved my rental car and it drove good. I really enjoyed driving the rental. I am very happy the manager got everything straight.

Awesome rental place very helpful and I would recommend them at anytime

We have always had exceptional customer service at this location. When we need a special request or accommodation they have always worked with us to get us the size vehicle before the time that we needed it. Very efficient pickup and drop off process. The rental vehicles we’ve picked up at this location have always been clean and ready to go when we arrived.

The vehicle was ready when I went to pick it up, clean and well-maintained vehicles.
Prompt and courteous customer service reps. When I returned the vehicle once again a very quick and organized transaction.
Very pleased with the vehicle and the customer service I received at this South Boston Virginia locations.
Would happily rent another vehicle from them again if the need presented itself.

My experience at the South Boston, Virginia location was absolutely flawless. The manager Albert Logan & his team provided excellent customer service. I would definitely recommend visiting Enterprise in South Boston if you need to rent a vehicle.

I have rented several cars from South Boston VA Enterprise and they are always very helpful and accommodating. I have never had any issues with them, they are the nicest people. The cars are always very clean and ready to go. Keep up the good work Enterprise!!

My husband and I were traveling and the vehicle we rented started having a mechanical malfunction. This enterprise location was the nearest to us. Albert Logan was the person who assisted us. His professionalism, as well as his compassionate and helpful attitude made this unforseen travel nightmare bearable. His patience and kind spirit calmed us. We just would like to thank him again. Albert is definitely an asset to Enterprise.

They are very helpful and nice. The renting of a vehicle was easy. The vehicle was nice and clean and drove very well. They allowed extended lease when it was needed. I would lease another vehicle here when and if I need to. They were all very helpful.

Whenever renting a vehicle from South Boston Enterprise it's always smooth they are very pleasant and friendly vehicals are always clean good customer service. The office along with outside grounds always clean and looking good. Keep up good work South Boston.

Great customer service!!! I love that our rep conversated with us and showed us around the car we were getting!!!

The staff and managers were great and prompt with all care reservations and changes as usual. One of the best rental locations. It was a pleasure renting from enterprise South Boston Va..

They have always been terrific. They have made things happen twice when Roxboro dropped the ball. Even with a two week reservation with Roxboro - they could not give me a vehicle - same day South Boston had me a great Tahoe.

I have never rented a car here but!!! My car ran out of gas in their parking lot while I was dropping off a friend. The two men working there went above, beyond, and then some to assist me. Great costomer service and I wasn't even a costomer!

I would like to thank Joe at Enterprise South Boston, VA for the excellent service. He was very helpful and professional. I will definitely rent from this location in the future.
Also thanks to Ned for picking me up.

Best regards
Bryan

Best experience in rental car history! Super friendly staff, super fast check-in/out. Kudos to all staff.

The experience was good, considering the glitch at the time of pickup. Parker Harrell took care of the problem and made the rental possible.

Everyone was super nice there very fast and on my way. Car was very nice

Good place to rent a car, even in a small town.

The manager Albert was fantastic! Knew his stuff, got us out quickly & was friendly ! A+

My guy Ben from the South Boston store comes through for me every time. Never had a bad experience!