SERVPRO of Franklin County

When our water filtration system failed and soaked the carpet, the team gave us an honest, initial assessment on the best way to tackle the issue and, once we agreed we needed some professional help, they were out within hours to clean up the mess. They did a great job, were courteous, and very professional. Would highly recommend!

My family and I would like to thank the Servpro team for all their hard work. They were professional, kind and very thorough in everything they did.

They helped us through a very difficult situation and we so appreciate their patience, time and effort in guiding us through each step.

We’d like to specifically name some of the very special members of this team that made this experience easier for us. They are: Jerry Davis, Clayton Thompson, Holly Obernberger and the entire cleaning crew and restoration crew. The company’s motto is what guides their efforts and it’s so true. LIKE IT NEVER HAPPENED! We thank you!

Mike and Blake were very professional, polite, kind and knowledgeable. I was extremely happy with their work. I highly appreciate all they did and highly recommend ServPro of Franklin County.

Nate, Matt, and Tony all worked very hard in order to complete the cleanup and damage that the fire did to our house! Very easy guys to talk to, work with and very responsive. Overall I was pleased with the work these guys did on my house with the short time frame they had!

If I all project hmanagers or whatever you wanna call them were Eddie
Ernest we wouldn’t have any problems. He’s fabulous!! Thank you Eddie!!

Both Servpro and Eddie & the franchise owner, Jason Deserve 10 star Best. Nancy. Willows

Revitalized my home and office flooring with a good commercial cleaning! The crew was on time, efficient and effective! Thank you for your hard work!

Eddie and his team at Servpro are the best in the business. We have worked with them for years at The Willows at Brooking Park. The quality of their work is top notch and they are friendly and personable. They will work with you to make you happy and make it right. Their creativity in the remodeling side is unique when you need fresh ideas. They follow up and will come back to check on anything you need when they are finished. I can count on them for big and small jobs and they get it done right! You will be so happy you chose to use them.

Today I unfortunately had the need to call SERVPRO in Franklin County due to water in the basement. I had the best experience. First Matt came out to look at the problem and confidently answered all my questions and lead me through the expectations. Next I had the pleasure of Josh and Mike. Again they answered my questions and before they left let me know what they had done and what to expect. It was nice they just did not leave without reassuring me. They moved some heavy furniture and took care to do the best they could. Overall, I had a great experience.

Excellent service! I had a sink I was filling overflow. They were my first call. ETA was 2 hours which is completely reasonable especially considering it was 9pm. They were there within that time, if not sooner. They did a very thorough job of monitoring moisture, humidity, and documentation of the damage. Water ran down into my finished basement which has drywall ceiling and laminate flooring. They did an excellent job of minimizing the loss there. The water upstairs was trapped between my new vinyl plank and old sheet vinyl floor underneath. Their “Matt system” did a great job of extracting that moisture and dehumidifiers and fans removed all moisture so as to prevent mold. They were really great about explaining how everything was going to work. They were here daily and on time to monitor moisture (again, thoroughly), and kept me we well informed.

They also have a reconstruction team which I plan to use to repair the damage to the drywall and flooring downstairs which couldn’t be saved (not their fault) I’ll update if service from them is different but I fully expect it will be just as professional.

Give these folks a raise! Their service and professionalism helping me protect my investment are well worth it.

We just had our ducts cleaned and everything went well. Professional services and very polite workers. I highly recommend Servpro for any services you may need.

The team from ServproECM is OUTSTANDING! Timely, reliable, cost effective and honest. Will continue to use them whenever I have the chance - both for personal needs and my business related ones!

Jason is one of the best By far. He has also helped me in the past with remodel projects and is extremely knowledgeable in his field. I highly recommend him!

They took the water out of the attic. Saved my ceiling, took the time to walk me through what they were doing and why. They treated me like a person. Not some stupid woman. I really respected them for that

5 star rating & I even had issues. First off I'd like to say that even if you go to any business, it is still ran by humans (I hope 😉) & mistakes happen.
This company had a scheduling error & immediately fixed it. With a Friendly demeanor & quick response. They were also quick & sufficient with their service.
We will definitely be using them agian for all other services due to their professionalism.

We had a very positive experience with Servpro. Mark and TImmy arrived on time. They assisted in moving small furniture. The cleaning was done in a very thorough and professional manner. It looks great! Second time using. Would recommend and will use again. Thanks for a great job.

Nick and Thomas were extremely friendly and efficient. They worked quickly and safely to complete their project. Everything was explained perfectly along the way and we are very pleased!

Servpro of Franklin County is the best! The crew that comes out to clean our carpets at ChapelRidge of Union are very professional, knowledgeable and friendly. Anita in the office is very helpful and gets our appointments scheduled in a reasonable time frame, sometimes the same day! We enjoy visiting with Bella when she comes to check on us. They go above and beyond every time our expectations every time and we are very happy with the services they provide.

Jordan came and helped with my house. Excellent service, would leave 10 stars of I could! Will use serv pro again!

Carpet looks great.couch and electric chair too.very nice job.Josh and helper very polite and fast.

Today we had Servpro come out to our studio. We had a leak in our studio that we thought damaged our couch to no repair. ServPro Phil and Mark came in and took our white couch that was wet and filled with dirty brown rain water. As you can see our couch has been restored. The cleaning was efficient. The gentleman where both kind, considerate and professional.