The Home Depot

Trent the store manager has a "Spirit of Excellence"! My Samsung fridge broke about 3 months after purchasing it and it has been a NIGHTMARE dealing with Samsung! Unfortunately, Home Depot did not warranty the item past 48 hours of delivery (which is another story) but Trent was kind enough to get me a loaner fridge and have it delivered and set up at my home. I'd like to have my beautiful fridge fixed but this was an awesome solution in the meantime and one that I am grateful for!

I placed an order online but Home Depot shipped me the wrong product. When I called their customer service line, they wouldn’t let me mail back the product and ship the correct one. I was instructed to take the wrong item back to the store. It was not an easy fix!! Natalia at the Aiken, SC (#1117) store went above and beyond. After several phone calls to the customer service line, we got it figured out. Natalia is who you need working in corporate!! Give her a raise! You are under utilizing her! Donna was also very helpful and kind in helping me find my replacement items. As side note, Home Depot, ship the correct items or make it easier to fix the issue when you’re at fault.

Today, I had the most wonderful experience at Aiken Home Depot. The hose on my backpack sprayer split. I had difficulty putting on the replacement hose the company sent me, and needed help. Jerry and the manager agreed the company sent me the wrong replacement part......
To avoid any more problems and delays, they replaced my backpack sprayer with a good one and will send the damaged one back to the company. Can you say "Customer Service". My thanks to Jerry and the manager. (name unknown).

We got our beautiful Christmas tree and new tree stand here. The gentleman cutting off the stump and wrapping it for us was so kind and capable. He was also thorough. During the holidays, a relaxed atmosphere like this and kind employees mean so much. Home Depot scores a 5/5 in my book for pulling that off.

I came in to look into replacing my carpeting with laminate. I came in confused, but Mike C. was soooo helpful and well-informed. Now I know just how to proceed, and plan on getting it done soon through your flooring department!

I have always found the Aiken Home Depot to be friendly and customer focused. Every time I'm in the store multiple workers will say hello, ask me if I need assistance and proactively provide advice. I want a store to appreciate me as a customer and I'm always happy to spend more money with them because of it. Highly recommend this location.

We ordered a LG refrigerator and Albert and his partner did a great job delivering it in a timely manner. They knew exactly how to get it in my home. They went above and beyond the call of duty with the install of the new refrigerator and the disposal of the old one. If I have to order anything else, I would want them to deliver. The refrigerator was delivered in great condition no scratches dings or dents. Thanks for everything guys!

Came to Home Depot last week for a washer and had one of the best associates ever to help. Christina walked my wife and I through different options and made everything very easy!!! Today we had a great delivery as well.

All of my garden plants and needs are bought here. As a member of the garden club, all plants are guaranteed to grow for one year. Purchases are returnable with possible restrictions. Better plants and more variety than Lowes.

Learning from Kathy: A Home Depot Experience

Kathy at Home Depot perfectly blends friendliness and assertiveness. She's a role model for stellar customer service. Her deep knowledge guides us well, making every visit quick, efficient, and enjoyable. She's Home Depot's true asset - a shining example for all.

Way better than Lowes (Loads). I will go out of my way to avoid Loads. I give a middle finger to Loads when I pass by on my way to Home Depot. HD has better tools and the bathrooms smell like not Loads. Lowes’ bathroom is probably where covid started. It smells like the Grand Bizarre in Istanbul. I’d rather use a construction site porter potty after 2:30pm

Was very pleased with immediate service to purchase washer & dryer. Staff was very knowledgeable and efficient

We have shopped here several times since moving to this area, and we have been satisfied each time. Great employee interactions, and a nice clean store. Definitely recommend this location.

The service member was helpful and polite and she smiled and made eye contact.

Friendly today! Store was well stocked and more organized than I expected and compared to other places.

Everyone was willing to help us with everything we needed. Professional, respectful and knowledgeable throughout the entire "event"

A few months ago we went to the kids' workshop at this location because we wanted to attend another event in Aiken. From then on, we continued to drive from Augusta for this location and the fun playground across the street. It was always worth the drive!

My son has some mild special needs and get overstimulated with all the hammering and commotion of the workshops. I asked if we could go outside and was prepared to be met with consternation. I couldn't have been more wrong! Instead, Raven asked if we needed anything else and made sure we were comfortable. The whole staff was so accommodating and we love the snacks and coupons.

Every time we came, Raven said she was looking for us. Our most recent visit was our last, as we are moving. We learned Raven has also become a supervisor (well deserved) but is no longer going to be doing the kids' workshops. It is clear she left instructions for her successors, but she will surely be missed. I am sure she will be great in her new role and we are grateful she blessed us with her presence one last time.

I will be there in a couple of hours again… Fulfilling the next list for this stage in our home renovation. 🙂

I have dealt with this store for many years. I have always been treated with respect and have always found assistance with a smile. Kathy and her assistants (who get things and locate things for customers) have always been especially helpful. This means a lot to a 75 year old Veteran. Thank You.

Better supplied than Lowes and prices are better