Lowe's Home Improvement

This is a great Lowes location. The staff are very helpful. The store is always clean and the auburn Lowes location usually has what you're looking for. If the auburn Lowes location does not have it in stock, you are able to order it to the store next-day for free. The restrooms are always kept clean. Over all the auburn lows location maintains 5 stare service and convenience with the ease of picking up your ordered packages.

I've given Cortland and Auburn Lowes stores one or two stars on their customer surveys since COVID, to no avail. Did somebody finally read the scores? I have been pleasantly surprised in the last 2 months. More associates walking the departments asking if you need help. Kudos to Tony at the Auburn store. He helped me find what I was looking for, with a smile, pushed my heavy cart, with a smile, waited at the checkout with me and loaded everything into my car, with a smile. Now that is 5 star service.
Thank you Tony. I have seen improvement in customer service in both stores.

I went into Lowes to purchase 4 2 by 4's and have them cut. I pushed the button for service in wood cutting area and the gentleman showed quickly to assist me. I told him what I needed and he walked me to them and helped me pick out 4 pieces , measured them and cut them all while talking to me.
Greg is his name at the Auburn,NY Lowes and he was awesome. Very polite and most of all helpful and attentive to my needs. Great job Greg - you are appreciated by me. 😊

The young man then helped me with so sweet he took the time to look for what I wanted and I really appreciate it that's why I like shopping at Lowe's

I LOVE Lowes. It’s great 💪❤💯🇺🇸

Great selection. The employees are fairly knowledgeable.

Great store and super friendly staff

I had a great experience with returns. My kobalt drill broke and I called customer service, they gave me a number to get an exchange and the people working at customer service were wonderful

I've been a customer for many years. I also worked there. I get advice on various home repairs and look forward to the sales they have.

Kristin in the garden center was friendly and helpful. Great variety of autumn plants.

Store was well stocked, and very easy to navigate. Aisles are clearly labeled, and clear of obstacles. Found the Employees to be very friendly and helpful. Very easy access and plenty of parking spaces. Prices ... reasonable. Highly recommend for any DIY job.

Home improvement store who has all your home owner needs! Duplicate keys to replacement windows to tools and roofing! Home and garden, cleaning supplies, lighting and more!

I have found over the last few months that the people working to register are very friendly and helpful.

One can spend a good deal of time looking for what one needs, especially if someone is not readily available in a section or customer service. The workers assigned to different stations are very helpful, especially in the lumber section where an associate has been cheerfully ready to cut wood when requested. The prices are excellent. The store is well lit. The cashiers are friendly and efficient. Strong blue collar vibe.

Great store, always find what I'm looking for and I usually can find an associate if I need help.

Customer service is outstanding.
Austen in lumber was courteous and professional. I've been in construction for decades, he knows his way around a tape measure AND a saw. He was willing to make 4 precise cuts for me. I'll be back!!

Great customer service! Friendly people

Lowe's was very helpful in assisting me purchase a fence. Tony was a huge help with loading and lifting the fence to the transportation vehicle.

Found what I needed and more. was asked if I needed help by a staff member wish I could remember his name. he was so nice. check was quick and this staff person was very nice as well. I truly believe a staff member can break or make a sale by their actions.

Excellent service today in the bathroom area. The supervisor was very helpful such a pleasant
person who makes me want to continue to go back to this store..