Royal Chrysler Motors, Inc.

So about a year ago I started looking for a new car. During the "chip crisis", when no dealerships were getting cars in, everything was "in transit". I drove an hour west to that well-known two-name dealership, and met a young salesman (Frankie -don't forget it). He was a petulant, condescending, disrespectful child, who when I asked questions, told me he'd sell it to someone else in an hour, so I didn't matter.He showed me ridiculous prices, and horrible interest rates, and said mark up is expected with the car on the lot. I walked out without buying the car, and never heard from him again. I felt a slight trauma at the interaction, and felt how strangely times have changed in the car buying business.
Flash forward a year, and I'd like you all to meet Chris. The salesman I worked with at Kevin's Royal Auto in Owego. Chris clearly understands the "old school" mentality of car sales. He was patient, and kind, and funny. He spoke to me directly, even tho my husband was there, and treated me as tho this mattered to him, even tho this was during their "event sales" and there were many people milling around, willing to negotiate. He explained everything, not talking to me like a child, or as tho I don't matter. He took time, he was courteous and respectful. He was a gentleman and a cars salesman, all wrapped up into one. He's trustworthy and honest, and spoke to me like I was a valued friend as well as a customer. I am truly grateful for this amazing deal, not the price, not the haggling, (although they were both great and I won a 50" tv at the event!), but mostly for the respect and the compassion he didn't even know he needed with me. Thank you, Chris. I wish you many successful years. And if you stop in for a Jeep, Dodge, Ram, Chrysler, or something off the other lots, tell him Sharon says Hi, and you rock. 😊

These guys are great! I had a check engine light right before I had to move out of the area and drive across country. They were booked out for weeks as well as the surrounding jeep dealers. After they saw me being so stressed out I’m not sure what to do, they save the day and were able to rearrange a couple things to fit me in. They were professional, polite. I cleaned my head, even found a couple other small issues and fix them on the spot for me. Great service, honest people! Thank you for everything!

Been dealing with these guys for over 40 years, honest fair parts and service. Brent and the technician do good work.

The best experience I've ever had with my car. They repaired a recall on my car and gave me a loaner car. 10/10 would drive an hour to get my car repaired again. Highly recommend! They even filled my gas tank back up after having to drive my car to get the check engine light to come off. Everyone was extremely professional and friendly! very thankful for my experience.

The staff was very friendly and did everything they could to get me into a car 2019 jeep compass I would recommended them

These guys have been so kind, efficient, and thorough. I had several bad experiences with another jeep dealership nearby and was so discouraged. They have made my life so much easier I drive 45 minutes for them to take care of my jeep.

Great job, even better cust service

Had an amazing experience purchasing my new Jeep Wrangler. Second vehicle my wife and I have purchased from Mikey. (Outstanding Salesperson) The entire Royal Group made me feel at ease and welcomed at their location. Even spoke with the Service/Parts Department personnel and genuinely felt taken care of even though I wasn't even dealing with their department. Would recommend sending anyone who was looking to purchase a new or used vehicle to give them a chance to make their buying experience as good as mine.

Our 4th car from there, thanks to Mike again for always helping us.

I've been buying vehicles at this dealership since 1999. In that time I've never had a bad experience. Tami Farley and Mike Counts have been very helpful in getting what fits my needs and wants. The service department takes me in at my convenience.

bought our last 4 vehicles from Tami. Shes one of the best people to deal with, she gets to the point and works hard to get you what you want. whenever I need service they're quick to get me in and out. Defiantly going to continue buying from them.

Excellent experience at Royal chrysler! I buy cars often and will definitely make the 3 hr trip for my next vehicle. This was the most upfront straight up dealership I've ever done business with to date!

The entire service department takes good care you and your vehicle I appreciate the honest opinions and options your given when it comes to service that your vehicle needs. The pricing is a bit steep but the service you & your vehicle receive is worth it . My Ram 2500 is well taken care of !

Mike and Tami are wonderful. We have been dealing with them for years. They are always wonderful to work with and always helpful. We don't even think of dealing with any other dealership.

Amy Potter

Mikey was a great sales person. Love the 2014 ford escape that we got. I would highly recommend this place to go a get a vehicle. They are all great. Thanks again.

I really enjoyed doing business at Royal. Van was a great saleman to work with. We are very satisfied with our new vehicle and will gladly be back again. Thanks Van

My check engine light came on. I wanted to know what needed to be done. They scanned it and I had them repair the issue. I was very pleased with the service and personal I dealt with.

The service staff is always friendly, knowledgeable and fair. I love that they offer a loaner when my jeep needs repairs.

i purchased my 2016 Dodge Challenger Scat Pack at Kevin's Royal Chrysler in Owego NY, Feb 2016. I cannot be more pleased with the car's performance and the purchase. I recommend everyone I talk with about my car and refer them to go to Royal Chrysler in Owego NY. The Challenger was my fourth car purchased with them. I am confident and a return customer for a number of reasons because I know Kevin and his sales staff are professionals and very knowledgeable about their products.. thank you and I'll be back.

I Had a slight issue at the well after the time of purchase of my 2016 escape but with the help of Anthony in the sales department and the service department it was made right