Enterprise Rent-A-Car

I had an extraordinary experience here. Jalen the branch manager his customer service is on another level, he goes above and beyond to satisfy all customers. I’ve been renting from this Enterprise branch for the past whole year. I’ve traveled all over the world and dealt with so many Enterprise Rental car branches. I’ve never seen a dedicated, hard working employee like Jalen, his exceptional customer service is unmatched. I referred so many of my friends to this branch all because of Jalen.

Betsy had exellent customer services. She went over and beyond. We couldn't ask for a better experience.

Also my fiance was able to upgrade free without any hassle!

I had a great experience here (and every enterprise I have even been too). Zack and Jalen got me out of my previous rental and into a new one in a very short time with great attitudes.

Everyone was very nice and the pick-up / drop off process was super quick! The rental was nice and clean.

The folks here were so very nice and helpful. When our vehicle wasn't ready, they were honest about it. And in the end we got a brand new vehicle, one never rented before. We were very happy with the outcome and our rental and will definitely be returning here when we need another rental auto.

Excellent customer service. Didn’t have the car I originally selected but they put me in an upgrade with no additional charge. Called a day or two later to make sure everything with the vehicle was running smoothly. 10/10 experience and will definitely go back to enterprise rent a car in enterprise Al.

Very helpful employees. I really appreciate them getting e in my rental quickly and also offered an upgrade at a discounted price. Each employee I’ve spoken with in the Enterprise office has been very pleasant to speak with. Thanks Abby Chris and Lyrica. I will be using your services again.

Lyric and Betsy were amazing to work with. Both very professional. Made pickup and drop off easy. We will be using this location again.

Lyric was PHENOMENAL! I can't say enough about the great customer service and care she provided. We had a flight cancel on us, and all of the rentals in the destin/ft walton beach area were sold out. We finally found this store with availability and booked online. When we got there, we were soo frazzled, but Lyric put our minds at ease, and we had a car before the time she quoted us! She managed the inside & outside of the store with ease & grace. She made a hectic Monday morning look easy!This has been the best rental experience we have had in a long time, thanks to Lyric!

I rent from the Enterprise, Alabama location regularly for work...at least monthly, sometimes more. It's a small, busy location and I always have a great experience there. Sometimes the wait is a little long, but it's because they are so busy busting their behinds trying to take care of a lot of people and the phone rings off the hook. Lyric Hawkins is usually one of the associates that helps me regularly and she always takes good care of me.

Had to travel to Enterprise, AL for work. I had difficulties during my travels. When I really needed a rental car and this Enterprise had a cars. First and foremost, Lyric was OUTSTANDING. Her attitude was awesome and she did EVERYTHING she could to ensure that I would get a car rental. Lyric, Jalen and the other young man are shining examples of TRUE customer service.

Should I ever return and need a rental. This is where I will come.

I had a premium rental scheduled for a week and a half. On the day of pickup, I was informed that cars were very limited and that Enterprise had tried to call me but my voice mailbox was full. I had to leave early the next day (after my pickup day), so I figured my chances of getting a car were probably ruined.

However, the amazing staff went above and beyond to find a vehicle for me. They told me there was a vehicle in the shop that could potentially be ready by the end of the day -- if I was willing to wait, which wasn't an issue. Lyric kept me updated throughout the day and kept in constant contact with the repair shop to make sure they could have the work on the vehicle completed in time.

I ended up receiving my vehicle around 30 minutes after closing. Lyric and the staff stayed with me to make sure I had everything I needed to be on my way. They also checked in a few days after my rental to make sure everything was going well.

Great staff, great vehicle, great experience. Thanks!

Again, a wonderful experience renting a vehicle at the Enterprise, Alabama location. Vehicle was ready to drive when we arrived at our rental time, gas tank was full, vehicle clean inside and out - everything one would expect from a vehicle rental office.

We had the pleasure of working with Ms. Abby McSween, who greeted us with a smile, checked us in, throughly briefed us on the vehicle and the options, and had us on our way in less than 15 minutes. Can’t say enough about her professionalism and customer service.

Thank you Enterprise!

Shout out to Mr. Jalen Hooks and the entire Service Team at Enterprise Car Rental in Enterprise, Alabama for great customer service, attention to detail and vehicle selection. Special thanks to Ms. Lyric Hawkins for working my rental and for assigning me a wonderful vehicle and for the quick check out. We use the Enterprise location over other rental agencies in the area because of their wide selection of vehicles and cleanliness.

The entire staff was kind and friendly. But Lyric was so helpful. From calling the day before to make sure I still needed the rental to pick up and drop off she was so kind. What an asset they have with her in the office. Thank you all for a smooth experience!!

Excellent service, they made it very easy and courteus to me and my wife

My experience with Enterprise was awesome since the courtesy customer call all the great attention. All team work as a team. Any of them answer your questions and keep you updated between your insurance and rental.

Rented a car from here for the weekend. The car I ordered was "Chevy Malibu or similar". They didn't have one available, so they "upgraded" me to a compact SUV, it was tiny inside, but we took it and headed out. After starting the trip, the manager, Kevin,, called to ask how our experience was and I told him about the problem. He arranged for us to make a stop in Dothan to change out the car!! A quick (less than 10 minute) stop with great service at the Dothan location and we were provided with a much more comfortable car. Great customer service!!

Lyric is an amazing customer service rep. She presents herself in a very friendly, warm, and approachable way. She always takes care of her clients and is the best! We love Lyric!!!!!!

i had a rental for 6 weeks after a car accident and the enterprise team made the process so smooth and stress free. the car was wonderful as well

Jalen Hooks and Lryic Hawkins were very easy to talk to and they made sure I was satisfied thru the entire process about renting the vehicle. #1 staff at Enterprise Rental thanks