Mercy Health - Maineville Primary Care

I was directed to this facility by insurance and so happy I was. Catherine weathers is amazing and pro active with helping her patients with what is best for them. I have never had a problem with scheduling or assistance. Highly recommend

Too many times have I been disregarded by doctors for minor things which made me feel like everything I experienced or worried about was invalid. When I finally got to a point in my life where I was again comfortable to seek a PCP and basic health guidance, Catherine Weathers validated some of those concerns and empathized with some of my experiences. Very happy with my experience and the personal treatment I received.

Needed a new primary care provider as mine stopped taking my insurance. Phoned Dr. Stotz's office & was met with a very kind & capable receptionist who got me in right away. The doc is very thorough and caring & took all the time we needed to help me. I am very pleased with my visit.

Very friendly

I wish I could give this place 0 stars. I normally don’t leave reviews, and if I do: it is always anonymous. I have no problem in this case because the customer service is so atrocious that this won’t get seen by or matter to them anyway. I have been on hold with billing for 5 hours without someone so much as answering the line. The front desk answered and transferred me to billing, which has resulted in a longer wait time. I cannot do the “call back option”, as I have done that multiple times in the past 2 weeks to no one calling back. Beyond that, the reason I am on the phone is because I paid my bill on the day of service, they pawned it off onto a debt collector (damaging my credit on top of being annoying), and are now trying to squeeze more payment. Over a service they claim not to be able to do. They did it and offered a service that I paid in full for (even the lab costs) and nobody is even trying to help get this sorted out. Beyond distasteful, and obnoxiously annoying.

This place is a joke. I am in nursing school and I just need simple documentation of vaccines and some test results and it's been nothing but trouble with them. Catherine Weathers was my provider and I got some tests done back in October and she has yet to interpret my results so I cannot submit my forms until she does. I needed a hepatitis b shot which is a series of three, they gave me one and said I was immune. They also told me that the meningitis shot I received a year ago was the same as a varicella shot, it is not. Varicella is for chicken pox and the meningitis shot is for meningitis. The immunization records they printed for me made very little sense and seemed like they entered the information in wrong (I double checked with another nurse who is competent enough to interpret them). As far as I am concerned Catherine Weathers has shown nothing but incompetence.

I am having very hard time with Mercy, I have given insurance (card) details during doctor visit at urgent care and they picked wrong number. Sending me full bills multiple time to pay. Despite of correction 3 times on phone call. I am still receiving bill from mercy.

Be aware of additional charges which this place is not tell you. We come to do test and ask them for price, place told us it will be 125$. So, today we received additional invoice from laboratory for 212$!!! Noone told us about additional charge and now we need to pay something, which we didn't sign up for.

Very rude and condescending person named Jen at this practice.