ACH Specialty Care

I was a walk in for the first time there on 10/25/19. They had two receptionists, one for appointments and one for walk ins. Because I have tremors I could fill out the form. The receptionist was very friendly and offered to fill it out for me. The nurse and doctor who saw me were friendly as well and very thorough. I didn't have to wait a very long time to be serviced. Highly recommend.

L

We use these guys on occasion when we can’t get an appointment with our primary. I have never had a bad experience. Everyone is professional and very helpful. Used them today and the Same. Kudos to you.

Such a nice and friendly place. I've been here several times and I don't see how they have anything less than a 5 star. Better than anywhere else in atmore or Bay Minette. The workers and doctors have always been nothing but kind.

They are always very polite and professional. I have been very pleased with the staff and treatment they gave me.

The staff was great. I just had one problem and that was with the lady at the front. Other than that the service was great.

Staff was very friendly! And even with a packed house, we still weren't there forever. Positive experience for my family.

Very professional. Short wait time. I was in and out in less than 30 minutes. Friendly service. Everyone I met was tops.

Had me in and out no problem. Friendly and efficient staff. Never had any issue

Very quick to get your vitals and sit you in a room to see the dr on call

I received quality care at an affordable price.

Very friendly helpful staff. Very professional and competent

I’m only leaving 3 stars because when we go to urgent care and see Dr. Matthew Barnett we are always in good hands. He is very good, attentive & seems like he really cares about what you have going on not like he’s just in a rush to get you out. We love him but this time I took my 1 year old in on Sunday for a very painful boil I believed to be staph. I told the nurse and doctor who was Dr. Keith Classen when he came in that I thought it was staph, I tried to show him the spot on my child’s arm and he was very dismissive. He looked at the spot for literally one second and said it could be staph but it was definitely infected so he would prescribe me some antibiotics. He was not in the room with us 2 minutes. I didn’t feel good about the whole thing considering he didn’t even look at the spot. I did give my baby the medicine until I was able to make him an appointment with his pediatrician on Monday. When we went in to see his pediatrician the bump had swollen into a huge lump. We found out the antibiotic that he prescribed did not even treat staph as it turned out he had MRSA. She popped the HUGE lump which started under his arm and had traveled up to the back of his arm (even after the “medicine” Dr. Classen prescribed to “help”). I’m so glad I went with my gut feeling and made him an appointment with his pediatrician because if I had just listened to the unconcerned doctor my baby could have serious issues!!!!!!!

If I could rate less than 1 star I would. I called several hours before going to ask if they did sports physicals (local AL school) . I was told yes it was $25. Then I arrived to be told no they don’t because it needs a physician’s signature (which I am aware of, because a NP have to have a doctor signature to sign off) but I didn’t know they didn’t have one on sight, that’s why I called earlier. Customer service was horrible both front desk and back desk staff members.