Blackcraft HQ

Cool business that has great clothing. Staff were very nice and I enjoyed my visit to their physical location. I waited years to visit and now was finally able too!

We were visiting from TX and Carmen made our visit feel welcoming and if we were home. Amazing service. Amazing set up and I wanted everything 🤘. They are also bilingual. A stop you must make when in Anaheim, CA. Added a pic of my fav chair, but there is much much more.

I recently discovered a hidden gem and I couldn't be more impressed. This store offers a unique and enchanting selection that caters to those with a darker aesthetic. The quality of their items exceeded my expectations, and the atmosphere in the store was inviting. Cynthia’s knowledge and helpfulness added to the overall experience, making it a must visit for anyone with an interest in the occult. I'm thrilled to have found this mystical haven, and I'll definitely be returning for more.

Hail the dark lord. Best shop in town. All my dark soul needs to feel dead inside. Like a kid in a candy shop full of dead things. Everyone was super awesome and very helpful as above so below should be. Thank you !

One of my favorite stores to order or pick up stuff at. Very friendly and understanding people that work here. I normally always have my items shipped. But I decided to pick them up this time. Then I had something unexpected happen. While they hold items for only 7 days after they confirm the items are ready, I emailed them & talked to someone explaining some things. They were kind enough to extend the pickup date. I knew i loved this brand for a reason!

I've been shopping with blackcraft for years! I normally love them, and I hate leaving bad reviews, but they haven't answered any of my customer service emails!
I have spent thousands over the last 3 or 4 years, and the sizing is just inconsistent with women's shirts. My most recent experience is with a mystery box! I ordered a bat mystery box, and the shirts were great, albeit very small for an xl, but I love them anyway. The hoodie on the other hand was defective. One sleeve was 21 inches and the other was 24.5 and this is a noticeable difference. I even tried stretching it a little, but that didn't work.
I really want to continue to support small business that are on the dark side, but with defective products and poor customer service.
I will give some positives though, I've got a couple of the cardigans, and I freaking love them! They go with everything! I have been trying to get a pair of the "no gods" or "blackcraft cult" slides for a while but they are always out in my size. I keep checking and hoping they get back in stock, but they haven't.
****EDIT**** so I'm changing my review because a customer service rep finally reached out, and replaced the defective hoodie.they also added in some extra goodies for the trouble. I appreciate the ammendment. I will continue to shop with Blackcraft.

Blackcraft staff was super helpful and kind, the place was clean and the set for Krampus was DOPE. I'm so happy with my picture. I loved my time there. Can't wait for another event!

The unholy mecca. Was in LA for other reasons then I remembered this is the location for Black craft. So happy I came and Checked it out. Bought a ton of stuff and the girl that helped us today was amazing.

Had an amazing shopping experience with the help of Daphne! Our first time to LA and was pleasantly surprised to discover that there was a BC store here. She was incredibly helpful and I look forward to stopping by again if in town again.

Finally came today for their sale and to see Krampus and Gothic Baby. Got a lot of cool stuff to start off my BCC collection.

Amazing place, Erica was so helpful and kind! Products are really good quality too! It's a bit in the cut, but the store front is there, check it out It's well worth it!

Great store friendly staff Carmen was amazing super helpful highly recommended 🦇🖤💪

I love the unique items they sell and every visit we have made has been so pleasant. The girls on the floor are absolutely the sweetest. I also love that you just pick what you want and they grab it for you and have it ready at the front super convenient to not have to carry around a basket.

I had a refund/exchange request that I had to reach out to them about, initially there was confusion so I replied to them with not the nicest toned email addressing the issue awaiting its resolve. Within a couple hours it was completely settled and I'm now awaiting the exchanged item and already received my refund for the rest of the returned items. Love their brand, products and now I can say from experience that anyone ordering from out of state should find comfort knowing that their support team is very helpful and efficient. I will continue to support this brand emphatically!

My husband surprised me with a birthday shopping trip here, and we took our three kids along. I can't get over how welcoming and friendly all of the staff was! I wish I could remember the name of our "guide," because he completely made the entire experience; from answering all the questions our curious kids had, to keeping track of our purchases and my size requests, he had that customer service thing nailed down. So to whomever was working on 6/5, you are EXCEPTIONAL. Everything we bought, we loved, and we will definitely be back. It's absolutely worth the price and the drive!

Wooot always a blast!! I enjoy shopping here! The atmosphere is very calming!

Great clothes, nice and dark inside but not creepy. Just a tad expensive, but worth it for the uniqueness of the brand.

Place was awesome. Came by on Saturday afternoon first time here. I had to make a return from an online order, super easy. Bought some other stuff. Hung around and talked to a newer guy that has only been there for four months or so.

Guy was awesome! Place was awesome! I’ll be back

This place is amazing! The store it self is beautiful, clean, friendly, easy to move around and it has a very clean restroom. The fitting room is huge, honestly it's fit for a king. Although it's impossible to reach employees over the phone, email, or social media.

Went to their warehouse sale and the staff was super courteous and helpful. Great selection and well organized. The customers there were also polite and showed awareness of their surroundings, proving once again that goths are the superior social group.